Facilities Maintenance Account Manager - Growth & Key Accounts

HR GO Group; Bishop's Stortford; Remote; GBP 35,000 - 45,000; Full time

Job summary

HRGO Recruitment is seeking a Facilities Maintenance Account Manager in Bishop's Stortford. You will own key client relationships, price and estimate new works, and manage contracts end-to-end to maximise retention and service standards.

The role is office-based with occasional client site visits. You will develop proposals, bids and commercial submissions, monitor KPIs, and travel between sites to support growth and client satisfaction.

Qualifications

• Proven track record in facilities management/account management for commercial properties.
• Experience pricing and estimating new work opportunities and preparing quotes.
• Strong stakeholder management and communication skills.
• Commercial acumen with contract management and financial oversight.
• Understanding of building systems (HVAC, plumbing, electrical) and maintenance lifecycle.
• Proficient in MS Office and CRM systems.
• Organised, proactive and able to prioritise across multiple sites.
• Full driving licence and willingness to travel between client sites.

Responsibilities

• Produce accurate pricing and estimates for new works and maintenance contracts.
• Prepare proposals and bids reflecting scope, risk, labour and margin.
• Develop and manage relationships with key client stakeholders.
• Coordinate with operations and site teams to meet service levels.
• Conduct site visits to assess scope and validate estimates.
• Monitor performance with KPIs and regular client meetings.
• Manage account budgets and forecasts.
• Ensure health, safety and regulatory compliance.

Skills

Pricing & estimating

Client relationship management

Contract management

MS Office

Driving licence

Travel to client sites

Education

Facilities management certification (advantage)

Tools

CRM systems

MS Office (Excel)

Job description

HRGO Recruitment is seeking a Facilities Maintenance Account Manager in Bishop's Stortford. You will own key client relationships, price and estimate new works, and manage contracts end-to-end to maximise retention and service standards.

The role is office-based with occasional client site visits. You will develop proposals, bids and commercial submissions, monitor KPIs, and travel between sites to support growth and client satisfaction.