Facilities Helpdesk Specialist – Fast-Paced Customer Support

Confidential; Manchester, Salford; On-site; GBP 19,000 - 22,000; Full time

Job summary

Confidential in Manchester (Wythenshawe, M22) is seeking a Helpdesk Administrator to join the Technical Services Customer Operations team. Deliver excellent customer service across channels while providing Facilities Management support in a fast-paced, 24/7 environment.

DBS check (Basic) is required; hours are 8am–5pm, Monday to Friday. You will raise, assign, progress and complete jobs in the Helpdesk system, ensure timely responses within contractual SLAs, and collaborate with customers and

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Willingness to work across multiple contact channels.
• Basic DBS check required.

Responsibilities

• Deliver Facilities Management and customer service support in a fast-paced environment.
• Raise, assign, progress and complete jobs in the Helpdesk system.
• Respond within contractual timescales to meet SLA/KPI targets.
• Liaise with customers and colleagues to resolve queries and issues.

Skills

Customer service

Communication

Problem solving

Teamwork

Multichannel support

Education

Basic DBS check

Tools

Helpdesk system

Job description

Confidential in Manchester (Wythenshawe, M22) is seeking a Helpdesk Administrator to join the Technical Services Customer Operations team. Deliver excellent customer service across channels while providing Facilities Management support in a fast-paced, 24/7 environment.

DBS check (Basic) is required; hours are 8am–5pm, Monday to Friday. You will raise, assign, progress and complete jobs in the Helpdesk system, ensure timely responses within contractual SLAs, and collaborate with customers and