Facilities Helpdesk Coordinator - Rollouts & Service Lead

Pets at Home Limited; Cheadle; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pets at Home Limited is seeking a Facilities Co-ordinator to join our Facilities Helpdesk, supporting Vet practices, Retail stores, and Field teams. You will manage maintenance requests, liaise with contractors, and ensure work orders are tracked and resolved in CAFM.

The role requires strong Excel/PowerPoint skills and excellent communication across multiple stakeholders. You will provide timely updates, support rollout projects, and maintain relationships with colleagues.

Qualifications

• Experience in a helpdesk or service coordination role.
• Confident user of CAFM systems.
• Experience managing contractor schedules or coordinating supplier work.
• Strong skills in Microsoft Excel and PowerPoint.
• Customer-focused mindset in a fast-paced environment.
• Clear communication and prioritisation abilities.

Responsibilities

• Deliver excellent customer service to Vet and Retail colleagues.
• Act as first-line support for all maintenance queries and requests via phone, email, and CAFM.
• Prioritise and oversee workload using CAFM to ensure timely resolution.
• Own work orders within assigned regions and track progress to completion.
• Build relationships with Retail and Vet teams across the business.
• Coordinate contractor attendance and ensure appropriate supplier assignment.

Skills

CAFM systems

Contractor coordination

Vendor management

Excel

PowerPoint

Customer service

Communication skills

Tools

CAFM software

Job description

Pets at Home Limited is seeking a Facilities Co-ordinator to join our Facilities Helpdesk, supporting Vet practices, Retail stores, and Field teams. You will manage maintenance requests, liaise with contractors, and ensure work orders are tracked and resolved in CAFM.

The role requires strong Excel/PowerPoint skills and excellent communication across multiple stakeholders. You will provide timely updates, support rollout projects, and maintain relationships with colleagues.