Facilities Coordinator - 9 months FTC

Pets at Home Limited; Cheadle; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pets at Home Limited is seeking a Facilities Co-ordinator to join our Facilities Helpdesk, supporting Vet practices, Retail stores, and Field teams. You will manage maintenance requests, liaise with contractors, and ensure work orders are tracked and resolved in CAFM.

The role requires strong Excel/PowerPoint skills and excellent communication across multiple stakeholders. You will provide timely updates, support rollout projects, and maintain relationships with colleagues.

Qualifications

• Experience in a helpdesk or service coordination role.
• Confident user of CAFM systems.
• Experience managing contractor schedules or coordinating supplier work.
• Strong skills in Microsoft Excel and PowerPoint.
• Customer-focused mindset in a fast-paced environment.
• Clear communication and prioritisation abilities.

Responsibilities

• Deliver excellent customer service to Vet and Retail colleagues.
• Act as first-line support for all maintenance queries and requests via phone, email, and CAFM.
• Prioritise and oversee workload using CAFM to ensure timely resolution.
• Own work orders within assigned regions and track progress to completion.
• Build relationships with Retail and Vet teams across the business.
• Coordinate contractor attendance and ensure appropriate supplier assignment.

Skills

CAFM systems

Contractor coordination

Vendor management

Excel

PowerPoint

Customer service

Communication skills

Tools

CAFM software

Job description

As a Facilities Co ordinator, you'll be a key member of our Facilities Helpdesk team, delivering exceptional service and support to colleagues across our Vet practices, Retail stores, and Field teams. You'll manage incoming maintenance requests, liaise with contractors, and ensure all work is tracked and resolved efficiently through our CAFM system. You will also play an important role in providing timely communication updates, supporting rollout projects, and maintaining strong relationships with stakeholders throughout the business.,

• Deliver excellent customer service to Vet and Retail colleagues.
• Act as first-line support for all maintenance queries and requests - managing incoming work via phone, email, and CAFM.
• Use the CAFM system to prioritise and oversee your workload, ensuring work orders are managed from start to completion and communicated in line with agreed KPIs.
• Take ownership of work orders within assigned regions.
• Build and maintain strong working relationships with colleagues across Retail and Vets.
• Coordinate contractor attendance, ensuring the right supplier is assigned and response times are appropriate.
• Run weekly CAFM reports to monitor performance and support KPI delivery.
• Input and maintain accurate data within the system.
• Provide first-line support to colleagues and contractors for any CAFM-related issues.
• Process work order costs accurately and efficiently.
• Support the Facilities Helpdesk Manager with contractor performance reviews and cost evaluations.
• Assist with facilities project rollouts across pet care centres and vet standalones.
• Support with the Tech In Van programme and wider rollout initiatives.
• Schedule work, liaise with suppliers, and build strong supplier relationships.
• Ensure all contractors used are Safe Contractor approved.
• Complete required training including H&S modules, toolbox talks, process updates, CAFM training, and personal development plans.
• This is a dynamic and collaborative role where your ability to communicate clearly, prioritise effectively, and provide outstanding customer service will make a real difference., Experience working in a helpdesk or service co ordination role.
• Confident user of CAFM systems.
• Experience managing contractor schedules or coordinating supplier work.
• Strong skills in Microsoft Excel and PowerPoint.
• A proactive, collaborative approach with excellent communication skills.
• A customer-focused mindset and ability to work effectively in a fast-paced environment.