Facilities Help Desk Specialist - Drive Maintenance

Centrick; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Medicash & GP access

Sick pay boost

Life Assurance

Study support

Mental health support

Birthday day off

Volunteer day

Benefits platform

Job summary

Virtu Property is seeking an FM Help Desk Operative to become the first point of contact for all facilities management queries. You will log, monitor, and coordinate maintenance tasks, delivering exceptional customer service while supporting planned and reactive maintenance across the organisation.

This is a standalone role with full responsibility for managing the help desk function. You will need experience in a facilities help desk or customer service role, strong IT skills, and excellent

Qualifications

• Experience in a facilities help desk or customer service role.
• Strong IT skills (help desk systems, Microsoft Office).
• Excellent communication and organisational skills.
• Ability to manage multiple tasks and work under pressure.
• Customer-focused and proactive approach.
• Desirable: Knowledge of CAFM systems and FM processes.

Responsibilities

• Handle FM queries via phone, email, and help desk systems.
• Log and prioritise maintenance requests, assigning them to the right teams or contractors.
• Track progress, ensuring jobs meet SLAs and KPIs.
• Provide timely updates to requestors and escalate issues when needed.
• Assist with scheduling planned preventative maintenance (PPM).
• Maintain accurate records and produce performance reports.

Skills

Customer service experience

Communication

Organisational skills

Time management

Multitasking

Customer-focused

Proactive approach

Strong IT skills

Tools

CAFM systems

MS Office

Help desk software

Job description

Virtu Property is seeking an FM Help Desk Operative to become the first point of contact for all facilities management queries. You will log, monitor, and coordinate maintenance tasks, delivering exceptional customer service while supporting planned and reactive maintenance across the organisation.

This is a standalone role with full responsibility for managing the help desk function. You will need experience in a facilities help desk or customer service role, strong IT skills, and excellent