Facilities Assistant

ISS; Stroud; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS is seeking a customer-focused individual to join the Facilities Management team in a roles-focused capacity, delivering a high-quality day-to-day service and administrative support across the team. The successful candidate will welcome visitors, assist with front of house duties, and help ensure security and compliance protocols are followed.

Responsibilities include coordinating porterage and meeting room management, managing the FM mailbox, conducting inductions (Health & Safety and

Qualifications

• Customer-focused with ability to deliver a high-quality daily service.
• Support a range of facilities functions, ensure compliance and service standards.
• Provide front of house support by welcoming visitors and assisting them appropriately.

Responsibilities

• Ensure security procedures are followed at all times.
• Deliver support services including porterage, meeting room management, and FM mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate, and oversee reactive maintenance and PPM visits.
• Support compliance with environmental, HSEQ, fire risk, water hygiene, and traffic management requirements.
• Complete audits, including security and cleaning audits.
• Support the delivery of low to medium-risk projects and provide general administrative support to the Facilities Management team.

Skills

Customer service

Administrative support

Facilities management

Health & Safety

Security procedures

Job description

We are looking for a customer-focused individual who will play a key role in delivering a high-quality day-to-day service. The successful candidate will support a range of facilities functions, ensuring compliance, maintaining service standards, and providing effective administrative support across the team., Provide front of house support, welcoming visitors and assisting them appropriately.

• Ensure security procedures are followed at all times.
• Deliver support services including porterage, meeting room management, and management of the FM mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate, and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support compliance with environmental, HSEQ, fire risk, water hygiene, and traffic management requirements as appropriate.
• Complete and assist with audits, including security and cleaning audits.
• Support the delivery of low to medium-risk projects and provide general administrative support to the Facilities Management team.