Facilities & Customer Service Duty Officer - After Hours

Colchester Borough Council; Braintree; On-site; GBP 32,000 - 37,000; Full time

Job summary

Braintree District Council is seeking a full-time Customer Services Duty Officer to oversee the day-to-day operation of our buildings at the Head office in Causeway House, Braintree and The Plaza in Great Notley. You will be the first point of contact after hours and lead on resolving building issues to ensure a first-class customer experience.

The role covers alarms, CCTV, security, meeting room prep, and facilities coordination. Shifts span early to late and may include weekends.

Qualifications

• Experience of building maintenance issues and first-line response.
• Experience of facilities management and liaising with facilities management and 3rd party contractors.
• Experience of working in customer facing roles including venue and event support.
• Experience of using and trouble-shooting Audio-Visual solutions.
• Experience of using IT systems for building issues and requests.
• Building security experience including alarm systems and CCTV.
• Knowledge and understanding of Microsoft Office 365.
• Facilities Management knowledge.
• Good verbal and written communication skills.
• Excellent organisational skills.
• Ability to lead in resolving customer issues independently.
• The ability to work flexibly working shifts including some weekend working when required.
• Health and safety knowledge and skills relating to all building issues.

Responsibilities

• Oversee day-to-day operation of our buildings.
• Be first point of contact for customers outside of normal working hours.
• Lead on resolution of building issues and maintenance.
• Ensure customers receive first-class service.
• Handle issues including alarm systems, CCTV, car parking, meeting room prep and security.
• Cover shifts including early, late, day, and some weekends as needed.

Skills

Excellent communication

Customer care

Flexible shifts

Health and safety knowledge

Independent issue resolution

Team coordination

Building security awareness

Tools

Audio-Visual solutions

IT systems for building issues

Microsoft Office 365

CCTV knowledge

Alarm systems

Job description

Braintree District Council is seeking a full-time Customer Services Duty Officer to oversee the day-to-day operation of our buildings at the Head office in Causeway House, Braintree and The Plaza in Great Notley. You will be the first point of contact after hours and lead on resolving building issues to ensure a first-class customer experience.

The role covers alarms, CCTV, security, meeting room prep, and facilities coordination. Shifts span early to late and may include weekends.