Customer Services Duty Officer

Colchester Borough Council; Braintree; On-site; GBP 32,000 - 37,000; Full time

Job summary

Braintree District Council is seeking a full-time Customer Services Duty Officer to oversee the day-to-day operation of our buildings at the Head office in Causeway House, Braintree and The Plaza in Great Notley. You will be the first point of contact after hours and lead on resolving building issues to ensure a first-class customer experience.

The role covers alarms, CCTV, security, meeting room prep, and facilities coordination. Shifts span early to late and may include weekends.

Qualifications

• Experience of building maintenance issues and first-line response.
• Experience of facilities management and liaising with facilities management and 3rd party contractors.
• Experience of working in customer facing roles including venue and event support.
• Experience of using and trouble-shooting Audio-Visual solutions.
• Experience of using IT systems for building issues and requests.
• Building security experience including alarm systems and CCTV.
• Knowledge and understanding of Microsoft Office 365.
• Facilities Management knowledge.
• Good verbal and written communication skills.
• Excellent organisational skills.
• Ability to lead in resolving customer issues independently.
• The ability to work flexibly working shifts including some weekend working when required.
• Health and safety knowledge and skills relating to all building issues.

Responsibilities

• Oversee day-to-day operation of our buildings.
• Be first point of contact for customers outside of normal working hours.
• Lead on resolution of building issues and maintenance.
• Ensure customers receive first-class service.
• Handle issues including alarm systems, CCTV, car parking, meeting room prep and security.
• Cover shifts including early, late, day, and some weekends as needed.

Skills

Excellent communication

Customer care

Flexible shifts

Health and safety knowledge

Independent issue resolution

Team coordination

Building security awareness

Tools

Audio-Visual solutions

IT systems for building issues

Microsoft Office 365

CCTV knowledge

Alarm systems

Job description

credit_card Salary £32,319 to £36,900 per annum

work_outline Basis Full time

Job profile for Customer Services Duty Officer

Customer Services Duty Officer

Braintree 07/10/2026 Customer Services Duty Officer

The job requirements are detailed below. Further information can be found in the link in the Job Details section below.If you have auto-fill set up on your device we recommend turning this off before completing your application form. We are aware that users of Apple devices may have difficulties submitting application forms using the Safari browser. We recommend using Google Chrome as your browser if using Apple devices.

Job details

Salary £32,319 to £36,900 per annum Contractual hours 37 Basis Full time Job category/type Permanent - Full Time Date posted 24/09/2026 Job reference BREQ0477

Job description

We have an exciting opportunity for a full-time Customer Services Duty Officer to join our team of Customer Services Duty Officers who provide a full facilities/buildings service for our Head office at Causeway House, Braintree and the Plaza, our enterprise centre in Great Notley, Braintree. The Plaza offers workspaces and also meeting and seminar rooms, conference and event spaces.

The role

As a Customer Services Duty Officer you will be responsible for the day-to-day operation of our buildings and will be the first point of contact for customers outside of normal working hours. You will take the lead on the resolution of building issues and maintenance ensuing that customers receive a first-class service.

This role will include dealing with a wide range of facilities and building issues including operating the Fire & Intruder alarm system, monitoring of CCTV, monitoring of car parking arrangements, meeting room preparation, building security and ensuring that the facilities are operating smoothly and efficiently.

Your main shifts will alternate according to business need and will include shifts between the hours of 6am – 10 pm Monday to Thursday to include early, late and day shifts and also covering shifts between Friday 6am to Sunday 7am. You will additionally be expected to cover other shifts on occasions, including some evening, night and weekend working.

The experience and skills you will bring

We are looking for individuals that have excellent communication skills, the ability to work on their own initiative and to work on a flexible shift pattern and to be able to demonstrate a high level of customer care.

In addition, you will bring:

• Experience of Building maintenance issues including first line response and resolution.
• Experience of facilities management and/or liaising with facilities management and 3rd party contractors.
• Experience of working in customer facing roles including venue and event support.
• Experience of using and trouble-shooting Audio-Visual solutions.
• Experience of using IT systems for building issues and requests.
• Building security experience including alarm systems and CCTV.
• Practical skills in building and general maintenance.
• Knowledge and understanding of Microsoft Office 365.
• Facilities Management knowledge.
• Good verbal and written communication skills.
• Excellent organisational skills.
• Ability to take the lead in resolving customer issues independently.
• The ability to work flexibly working shifts including some weekend working when required.
• Health and safety knowledge and skills relating to all building issues.

If you are interested in this position and would like more information, please call Paul Reid, ICT & Facilities Manager on 01376 552525 or email [e-mail].

For more information, please see the Job Profile .

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

We also offer some great benefits, including:

• Flexible working
• Local government pension scheme
• Learning and development for all employees
• Employee discounts at local businesses
• Employee recognition schemes
• Extensive health and wellbeing programmes, including discounted gym membership

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Find out more at https://localcounciljobs.gov.uk.

Closing date for receipt of applications: Midnight on Wednesday 7th October.

Interviews will take place on 21st and 22nd October.