Facilities Coordinator - Permanent

C. Hoare & Co.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in London is seeking a Facilities Manager to ensure a safe and compliant working environment. The role involves managing daily operations, supporting health and safety compliance, and delivering high service standards. Ideal candidates will have facilities experience, strong communication skills, and relevant qualifications.

Benefits

25 days holiday

Market-leading pension

Private medical insurance

Flexible benefits

Cycle to work scheme

Qualifications

• Willingness to work towards NEBOSH within 18 months if IOSH qualified.
• Experience in a high-end, customer-focused corporate environment is desirable.

Responsibilities

• Ensure a safe, compliant, and effective working environment for daily operations.
• Support the Health and Safety Council as Secretariat, assisting with policies and procedures.
• Manage operational contracts, attend review meetings, and serve as secretariat.

Skills

Facilities experience

Exceptional communication skills

Strong planning and prioritization abilities

Adaptable working style

Ability to learn new processes

Experience managing contractors, KPIs, and SLAs

Advanced MS Office skills

Education

Health and safety qualification (IOSH or NEBOSH)

IWFM Level 3 qualification or equivalent

Job description

C. Hoare & Co

Our Diversity Pledge

At C. Hoare & Co, we are committed to fostering a diverse workforce that reflects society. We believe everyone should have the opportunity to thrive, develop, and succeed based on talent, regardless of ethnicity, gender identity, sexual orientation, disability, age, or other differentiating factors. We also value diversity of thought.

Flexible Working Pledge

We support flexible working arrangements to help individuals excel and meet business needs. C. Hoare & Co has adopted a permanent hybrid work policy, promoting part-time work and job-sharing where appropriate. Our family-friendly policies and competitive benefits package support our commitment.

Scope of Work & Your Value Addition:

1. Work as part of a people-focused facilities team.
2. Assist in daily bank operations, supporting visitors and users of facilities.
3. Maintain a safe and secure environment for all.
4. Provide excellent service to customers.
5. Manage communications and records professionally and diligently.
6. Ensure safety and security for all visitors and staff.
7. Support the Facilities Team in delivering high service standards.
8. Communicate promptly and sustainably with customers, colleagues, and partners.

Role & Responsibilities:

• Ensure a safe, compliant, and effective working environment for daily operations.
• Support the Health and Safety Council as Secretariat, assisting with policies and procedures.
• Ensure building and health & safety compliance across facilities.
• Be the first point of contact for facilities users, proactively reporting issues.
• Assist with the Post Room and Lowndes Street branch operations.
• Complete facilities administration promptly, maintaining relevant systems.
• Manage facilities within SLA, KPI, policy, and accreditation standards.
• Review and improve processes with the FM Leadership Team.
• Share best practices and identify efficiencies within the facilities team.
• Represent Facilities in projects, reviews, and audits.
• Manage operational contracts, attend review meetings, and serve as secretariat.
• Maintain supplier records and ensure compliance with management requirements.
• Manage parts of the facilities budget, including PO raising, invoice processing, and record-keeping.
• Develop facilities reporting and ensure compliance checks.
• Lead management of the bank’s DSE system, ensuring all actions are completed.

Mandatory Skills:

• Facilities experience.
• Health and safety qualification (IOSH or NEBOSH). Willingness to work towards NEBOSH within 18 months if IOSH qualified.
• IWFM Level 3 qualification or equivalent.
• Exceptional communication skills.
• Strong planning and prioritization abilities.
• Adaptable working style.
• Ability to learn new processes.
• Experience managing contractors, KPIs, and SLAs.
• Advanced MS Office skills, especially Excel, PowerPoint, SharePoint, and Teams.

Desirable Skills:

• Qualified DSE Assessor.
• Experience in a high-end, customer-focused corporate environment.

Interdisciplinary Skills:

• Proficient in spoken and written English, with strong communication skills.
• Highly organized with effective prioritization.
• Handle colleague conversations respectfully and confidentially.
• Work independently, collaboratively, and as part of a team.
• Passionate about learning and professional development.

Benefits:

• 25 days holiday (Work Level 1 - Senior Support)
• Market-leading pension
• Group life assurance
• Group income protection
• Season ticket loans
• Private medical insurance
• Subsidized staff dining
• Charitable donations/give as you earn
• Eye care
• Flexible benefits
• Additional annual leave
• Computer products
• Charity days
• Critical illness cover
• Cycle to work scheme
• Dental insurance
• Personal accident insurance
• Travel insurance
• Vehicle breakdown cover
• Eldercare support
• Workplace nursery scheme
• Electric vehicle scheme

Supporting Your Recruitment Experience

If you have a disability, health condition, or are neurodiverse, and require adjustments during the recruitment process, please let us know. We aim to make our hiring process accessible for everyone.

We understand that no candidate will meet every requirement. If your experience differs but you believe you can bring value to this role, we would love to hear from you!