Facilities Coordinator

Kudos Services; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kudos Services is seeking a full-time Helpdesk Coordinator to manage and deliver Facilities Management services in healthcare. The role involves overseeing job requests, ensuring efficient service delivery across NHS buildings, and handling administrative tasks. This is an exciting opportunity for candidates with a background in FM Helpdesk looking to contribute to an established company.

Benefits

25 days Annual Leave + Bank Holidays

Life Assurance Scheme

Company Pension Scheme

Employee Assistance Programme

Qualifications

• Previous experience working within a FM Helpdesk role.
• Experience in the Healthcare arena would be beneficial.

Responsibilities

• Assist Helpdesk Team in managing subcontractor and engineering works.
• Receive reactive job requests and allocate to engineers.
• Manage PO’s and review invoices.

Skills

Customer Service

Communication

Time Management

Tools

Concept CAFM system

Job description

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• 40 Hours pw - Monday to Friday 8am to 5pm
• 25 days Annual Leave + Bank Holidays
• Life Assurance Scheme
• Company Pension Scheme
• Employee Assistance Programme

Kudos is a well established Facilities Management company working within the Healthcare Sector to deliver a high-quality Facilities Management service to its client, and is looking to hire a Helpdesk Coordinator to join the Helpdesk team in Warrington on a full-time basis.

The ideal candidate will have previous experience working within a FM Helpdesk role. Experience in the Healthcare arena would also be beneficial but is not essential.

The Role

This role is responsible for assisting the Helpdesk Team in managing and delivering subcontractor, engineering, operational & project works, covering a portfolio of 35 NHS buildings across the North West & London areas, to provide maximum value and excellent customer service to Kudos & its client.

You will be responsible for receiving all reactive job requests, raising them into the Concept CAFM system, allocating them out to our engineers/contractors, and chasing tasks through to completion. Other responsibilities include raising PO’s, reviewing and approving invoices, and handling all rechargeable works. Efficient inbox management with the ability to prioritising workload effectively in a busy environment will see you succeed in this role.

Why work for Kudos?

At Kudos, we believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business.

Our Values:

• Supportive - We embrace partnership working
• Ethical - We act with integrity
• Innovative - We take ownership for understanding and improving Kudos.
• Ambitious - We continually strive to deliver the best possible service.
• Passionate - We are proud of the part we play in Kudos & the services we deliver.

Application Process

• Application & CV Screening
• Interview Via Teams with Helpdesk Manager – (30 minutes)