FACILITIES/BUILDING SERVICES ASSISTANT – £36,000

www.law-choice.com - Jobboard; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Law Choice is seeking a London-based Facilities Helpdesk Administrator to support day-to-day office operations, handle Helpdesk enquiries, and assist the Facilities Manager on projects. This 5-day office-based role involves coordinating contractors, maintaining logs, and ensuring safety compliance.

You will liaise with on-site M&E engineers, suppliers, and staff to resolve faults and coordinate resources, while keeping filing and permit-to-work processes up to date.

Responsibilities

• Respond to Facilities Helpdesk enquiries via email, Teams, and calls.
• Daily upkeep of Helpdesk inbox, log, and filing systems.
• Be main contact for London staff on faults, spills and leaks; coordinate resources.
• Liaise with contractors and suppliers across FM services.
• Coordinate with on-site M&E engineers and subcontractors.
• Ensure permits to work and safety procedures are followed.

Job description

This role is key in supporting the day-to-day operations of the London office, Helpdesk enquiries, administration, supplies and assisting with logging of M&E jobs. Also, assisting the Facilities Manager on a range of projects and working with the wider team. This is a 5-day office-based role.

Responsibilities will include: –

• Responding to, actioning, and monitoring all Facilities Helpdesk enquiries (email, Teams messages, and calls), and assigning tasks to relevant departments
• Daily up-keep and maintenance of the Facilities Helpdesk inbox, helpdesk job log and associated folder/filing systems
• Be the main contact for London staff regarding faults, failures, spills leaks etc and co-ordinate the right resources to fix and resolve issues.
• Liaise with contractors and suppliers including building management, cleaning, M&E, and all other FM related service providers/subcontractors.
• Everyday liaison with the on-site M&E engineer & other sub-contractors
• Ensure permits to work are in place for contractors, ensuring compliance with safety protocols and Helpdesk/H&S procedures