Facilities Assistant (Porters)

North Tees & Hartlepool Solutions; Tees Valley; On-site; GBP 12,000 - 18,000; Full time

Job summary

NTH Solutions at Hartlepool hospital is seeking Porters to join the facilities team on an as-needed basis, covering across seven days including nights. Full training will be provided, with emphasis on patient movement, deliveries, and supporting a high standard of service.

You'll work under supervision and independently, handling beds, trolleys, laundry, and specimens, while maintaining safety and hygiene across wards and departments at the site.

Qualifications

• GCSE English or equivalent.
• Experience with the general public in a customer‑oriented role.
• Excellent written and verbal communication; teamwork.
• First aid and full clean driving licence.

Responsibilities

• Move patients by bed/trolley/wheelchair between wards and departments.
• Collect and deliver laundry, pharmacy boxes, bedding and furniture around the hospital.
• Exchange of medical gas cylinders.
• Collect and deliver specimens, blood bags and medical records.
• Clean wheelchairs and trolleys after use.
• Provide driver cover for vehicles including vans and shuttle bus.

Skills

Communication skills

First aid

Full driving licence

Autonomy

Education

GCSE English or equivalent

Job description

*Advert will close early once sufficient volume of applications is reached*

We are seeking a Porters to join our team, working at our Hartlepool hospital site. This is a fantastic opportunity to join a supportive team, to help provide a high quality and efficient, customer orientated Portering service working within our hospitals. Full training will be provided, so previous experience is not essential, and this will be a great role for someone looking for the next step in their career.

(Please note this position is to cover as and when needed to support the service, working across the 7 days including nights)

Main duties of the job

The role will involve both working under the supervision of the Facilities Team Leaders, but also working independently during shifts, and exercising initiative.

Typical Day of Working in the role of a Porter:

Responsible for the movement of patients by bed/trolley/wheelchair between Wards and Departments

Collection and Delivery of laundry, pharmacy boxes, bedding and furniture throughout the hospital

Exchange of medical gas cylinders

Collection and Delivery of specimens, blood bags and medical records

Cleaning of wheelchairs and trolleys after every use.

Potentially provide driver cover for vehicles including vans and the shuttle bus, and hospital tugs.

What are we looking for?

Full training will be provided for the specific role, but we are looking for previous experience of working with the general public.

Excellent communication skills, both written and verbal

Ability to work autonomously, using own initiative, as well as part of a team

Able to work in a fast-paced environment, where quick thinking skills are essential to take action in a timely manner where required

About us

NTH Solutions is a wholly owned subsidiary company of North Tees and Hartlepool NHS Foundation Trust, established in April 2018 to provide estates, facilities and support services.

Our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

At NTH Solutions we work as a team, we support each other, learn from one another and have our patients at the heart of everything we do.

We are looking to employ honest, dedicated individuals to join our team, we recruit for values and together, we are North Tees and Hartlepool.

Job responsibilities

Maintain good working relationships with all staff

Ensure that all working procedures and practices are complied with at all times, including Trust and departmental policies

Handling of items above 15kg when performing Portering Duties

Maintain a clean, tidy and hygienic appearance, ensuring the full uniform is worn at all times, and other personal protective clothing when necessary

Overall providing excellent standards of service in a variety of environments to one exceptional standard making up a high quality, efficient and customer orientated facilities service

NB: As part of this varied role you may be asked to work in any of our operational services, including Portering, Domestics, Deep Cleaning and Infection control, Catering, Sterile Services, etc. The location of which will also vary.

Qualifications

• GCSE English or equivalent

Experience

• Work experience dealing with the general public in customer orientated organisation in a position of trust

Knowledge & Skills

• Highly developed communication skills both written and oral. Organisation and interpersonal skills. Capable of exercising influence and control. Ability to work as a member of a multidisciplinary team
• First aid; . Full clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.