Facilities Assistant/ Portering

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 25,000; Full time

Job summary

An established NHS hospital is seeking a dedicated Facilities Assistant/ Theatre Porter to join their team. This role combines portering, cleaning, and catering duties, ensuring a clean and safe environment for patients and staff. With flexible working arrangements and a commitment to personal development, this position offers a unique opportunity to contribute to high-quality patient care. The Trust values sustainability and encourages all staff to be green champions, making this a rewarding role in a forward-thinking healthcare environment.

Benefits

Tailored personal development programs

Flexible working arrangements

Dedicated reward programme with discounts

Qualifications

• Experience in domestic cleaning duties and standards.
• Knowledge of safe and hygienic cleaning practices.

Responsibilities

• Provide Facilities/Portering support to the Trust.
• Maintain a clean and hygienic environment for staff and patients.

Skills

Cleaning and Hygiene

Basic Health & Safety Knowledge

Teamwork

Food Hygiene Knowledge

Education

Basic numeracy and Literacy

Cleaning and Hygiene certificate

Basic Health & Safety Certificate

Job description

Employer Queen Victoria Hospital NHS Foundation Trust Employer type NHS Site East Grinstead Town East Grinstead Salary £24,169 per annum Salary period Yearly Closing 14/05/2025 23:59

NHS AfC: Band 2

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

_________________________________________________________________________________

Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

We are looking for a Facilities Assistant/ Theatre Portering to join us. This post is primarily performing Portering duties but when required you may be expected to cover cleaning and catering in clinical, non-clinical and public areas of the premises. The post holder is expected to meet the National Specifications for Cleanliness in the NHS, maintaining cleaning and housekeeping standards. Experience in a similar role would be desirable but enthusiasm and experience of working in a team are equally important.

You would enjoy a range of NHS benefits. The Trust is committed to continued personal development.

Band 2 position

Hours are 11am - 7pm Monday- Friday

When applying could you please write CAM 1 on your application

Applicants must be flexible within the role above.

Main duties of the job

To provide Facilities/Portering support to the Trust.

Please see job description for more detailed duties and responsibilities.

This will include Domestic , Catering & Portering duties as it combines all three roles. But for this position it will be mainly Portering services.

To provide and maintain a clean and hygienic environment for Trust staff, patients and their visitors, in line with the National Standards of Cleanliness.

The role demands to be flexible, innovative and self-motivated to achieve clearly defined operational goals for the team and personal professional development.

To provide support to the Portering, Domestic and Catering Team and carry out various tasks within this role.

To comply with the National standards of cleanliness 2021 and the Food safety hygiene regulations 2006. National Cleaning regulations have now changed to 2021 National cleaning standards.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

Key Responsibilities

• Wear correct and clean uniform whilst on duty.
• Attend departmental meetings as appropriate.
• To contribute positively to the effectiveness and efficiency of the team.
• The following gives an overview of the key main tasks for this role, but tasks may vary depending on team or location:

Catering Responsibilities

• To ensure strict adherence to all policies and procedures in relation to food hygiene, including HACCP, (Hazard Analysis of Critical Control Points) personal hygiene and cleaning down procedures.
• Carry out the regeneration of prepared meals, preparation of salads and sandwiches, and any other food items as required.
• Ensure that the patient meals are placed in the appropriate ward trolleys at the correct time and ready for service.
• To prepare and serve food and beverages as required.
• Use of cash register if required.
• To ensure security is maintained at all times.
• Completion of departmental paperwork as required.
• Assist with the service of patient, visitors and staff meals.
• Provide the appropriate amount of crockery and cutlery in advance of service times.
• Ensure that food presentation, portion control, temperature and quality standards are adhered to.

Patient/Customer Care Responsibilities

• To maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the General Data Protection Regulation (2018) at all times.
• Communication with colleagues, other members of staff, patients, visitors and members of the public.

Cleaning Responsibilities

• Remove / replace / clean curtains and blinds as necessary.
• Clean all hard floors and mop daily.
• Empty, clean and replenish waste bins.
• Seal waste bags and carry out appropriate waste disposal procedures.
• Clean internal glass and ledges.
• Clean all sanitary areas.
• Maintain equipment in a clean and serviceable condition.
• Maintain and respect the privacy and dignity of patients whilst carrying out Facilities duties.
• Thoroughly clean beds.
• Replenish bed linen on patient discharge or as needed.
• Damp dusting of furniture, fittings, interior glass and any low level cleaning requirements.
• Replenish consumables – for example, paper towels, soap, toilet rolls.
• Adopt a flexible approach, as you may be required to work at any Trust site.
• Ensure the correct storage of all items.
• To issue and collate inpatient menus.
• Collect and clean all crockery and cutlery and kitchen utensils as required using automatic dishwashers where available.
• Collect, wash and return water jugs.
• Collect and replace soiled linen.
• Collection and delivery of goods.
• Collection and delivery of medical gas cylinders.
• Transportation of patients between wards and departments, if required on an occasional ad hoc basis.
• Use of franking machine and letter sorting.
• Driving vehicles around site to collect waste. Full training will be provided.
• Transportation of food trollies from Catering department to the ward areas.

Person specification

Qualifications

• Basic numeracy and Literacy
• Cleaning and Hygiene certificate
• Basic Health & Safety Certificate

Experience

• Knowledge of safe and hygienic cleaning duties and standards
• Previous knowledge and experience of domestic cleaning duties and standards
• Experience of working within a team environment
• Relevant experience of working in a similar food preparation environment
• Previous working experience within an NHS environment within Domestic, Catering and Portering Services
• Experience of portering in a similar environment
• An understanding of products and ingredients in Catering

Knowledge

• Basic Health and Safety Knowledge
• Basic Food Hygiene Knowledge
• To have an understand of COSHH and Risk Assessment

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Paul Addison Job title Head Of Facilities Email address [e-mail] Telephone number 01342 414291 Additional information

Sharron Phillips, Hotel Services Team Leader – 01342 306627 or by emailing [e-mail]