Front of House Assistant (Facilities & Events)

International Arbitration Centre; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player in dispute resolution is seeking a proactive Front of House Assistant to join their dynamic team. This role involves ensuring exceptional service for clients and maintaining high standards in facilities management. Responsibilities include greeting clients, managing logistics for events, and maintaining a clean and organized environment. If you're passionate about customer service and thrive in a busy atmosphere, this opportunity is perfect for you. Join a vibrant team dedicated to excellence in hospitality and event management.

Benefits

20 days paid annual leave

Pension contribution

Dynamic work environment

Qualifications

• Strong Front of House or hospitality background required.
• Exceptional customer service skills and attention to detail.

Responsibilities

• Greet and assist clients adhering to IAC standards.
• Manage switchboard and take accurate messages.
• Maintain cleanliness and tidiness of all facilities.

Skills

Microsoft Office Suite

Customer Service

Organizational Skills

Time Management

Attention to Detail

Flexibility

Proactivity

Additional Languages

Tools

Office Equipment

Job description

Front of House Assistant (Facilities & Events)

Join to apply for the Front of House Assistant (Facilities & Events) role at International Arbitration Centre

Front of House Assistant (Facilities & Events)

Join to apply for the Front of House Assistant (Facilities & Events) role at International Arbitration Centre

Get AI-powered advice on this job and more exclusive features.

The International Arbitration Centre (IAC) is a highly regarded dispute resolution venue and event space based in the heart of London. We are seeking to appoint a Facilities & Events Assistant to join our dynamic team, responsible for the execution of all facilities and operational duties ahead of each hearing and event, ensuring that all users of the Centre are exceptionally well looked after and encouraged to return.

This role requires a proactive professional with a strong Front of House or hospitality background, exceptional customer service skills, and a keen eye for detail. The Facilities & Events Assistant will report directly to the Operations Manager.

Key Responsibilities:

• Open and close the facilities as required, ensuring the building is properly secured.
• Greet and assist clients adhering to the IAC standards to deliver a first-rate experience.
• Manage switchboard and take accurate messages to relaying them efficiently via email.
• Handle deliveries distribution and arrange couriers for UK and international shipments.
• Research upcoming clients’ profiles ahead of hearings/events and prepare access swipe cards for visitors to maintain facilities security.
• Maintain and update the client database for repeat visitors to provide useful profile records.
• Execute daily set-up of hearing rooms and meeting rooms to maintain a positive brand image.
• Manage breakfast and refreshments supplies, monitor stock, and place orders to meet hearings/events requirements.
• Set-up breakfast, lunches, and hot drinks for clients throughout the day.
• Restock soft drinks, snacks, and replenish water bottles, in hearing rooms and meeting rooms daily.
• Clear-up hearing rooms and meeting rooms after each break, and load/ unload the dishwasher.
• Maintain cleanliness and tidiness of all facilities to ensure adherence to high standards at all times.
• Report any maintenance issues or hazards to the Operations Manager.
• Assist clients with restaurant bookings, travel arrangements, and appointments when required.
• Assist with the set-up and organisation of internal events, including preparing badges.
• Perform ad hoc duties as required.

This role requires adherence to our company's dress code and uniform policy, ensuring a professional and polished appearance is maintained at all times when representing the IAC.

Additionally, all staff members are expected to maintain up-to-date knowledge of the company policies, procedures, and general information to assist visitors effectively.

Skills:

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Excellent organisational and time-management skills, with the ability to prioritise tasks
• Ability to be resourceful, take initiative and be proactive when issues arise.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing situations and client needs.
• Attention to detail and accuracy in completing tasks.
• Strong customer service attitude.
• Additional languages are a plus.

Working hours:

8 hours a day with 1-hour lunch break.

Shift times generally vary between 7:00am and 9pm, but on rare occasions shifts may start as early as 6.30am or the finish as late as 10.00pm.

Remuneration:

Salary: up to £28k per annum.

Annual Leave: 20 days paid annual leave per annum for the first 12 month of employment increasing to 25 paid working days after that time.

Pension: The Employer will contribute 3% of your annual salary and the Employee will contribute 5% of their annual salary in line with the Workplace Pension Scheme.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Book and Periodical Publishing

Referrals increase your chances of interviewing at International Arbitration Centre by 2x

Get notified about new Facilities Assistant jobs in City Of London, England, United Kingdom.

City Of London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Stratford, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

Greater London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Facilities Coordinator - Fixed Term Contract (Until December 2025)

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.