Facilities Assistant

Advance Training & Recruitment Services; Westhill; On-site; GBP 18,000 - 23,000; Full time

Job summary

Advance Training & Recruitment Services in Westhill, Aberdeenshire, is seeking a Facility Assistant to join our established Facilities team. You will support the day-to-day operation of the corporate office, delivering a professional front-of-house service and assisting employees, visitors and contractors across a range of FM activities.

The role offers exposure to facilities management, office operations and workplace services, with a view to permanent employment.

Qualifications

• Previous corporate front-of-house, reception or facilities experience.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills.
• Good knowledge of Microsoft Office / Microsoft 365.
• Confident dealing with people at all levels.
• A proactive approach to solving problems and supporting others.

Responsibilities

• Act as the first point of contact for visitors, employees and contractors.
• Manage reception, visitor inductions, telephone enquiries and the facilities mailbox.
• Coordinate meeting rooms, bookings, IT/VC checks and hospitality.
• Manage incoming/outgoing post, couriers and office access passes.
• Monitor office supplies, kitchen areas and general workplace standards.
• Carry out regular facilities, fire safety and first aid checks.
• Report and follow up maintenance issues with contractors and suppliers.
• Support the Facilities Manager with administration, contractor management and general FM activities.
• Act as the building's Fire Marshal Coordinator.
• Provide occasional support to other offices, with expenses covered.

Skills

Front-of-house experience

Customer service

Communication

Organisation

Microsoft Office

Stakeholder liaison

Education

NVQ in Front of House / Business Administration

Tools

Microsoft 365

Job description

\u003cb\u003eLocation:\u003c/b\u003e Westhill, Aberdeenshire
\u003cb\u003eHours:\u003c/b\u003e Monday-Friday, 8:30am-4:30pm
\u003cb\u003eType:\u003c/b\u003e Contract with plan to go permanent

The Opportunity

We're looking for a Facility Assistant to join an established Facilities team supporting a modern corporate office in Westhill.

You'll be a key part of the day-to-day running of the office, providing a professional front-of-house service while supporting employees, visitors, contractors and the wider Facilities team.

This is a varied role with plenty of opportunity to build your experience across Facilities Management, office operations and workplace services.

Key Responsibilities

• Act as the first point of contact for visitors, employees and contractors.
• Manage reception, visitor inductions, telephone enquiries and the facilities mailbox.
• Coordinate meeting rooms, bookings, IT/VC checks and hospitality.
• Manage incoming/outgoing post, couriers and office access passes.
• Monitor office supplies, kitchen areas and general workplace standards.
• Carry out regular facilities, fire safety and first aid checks.
• Report and follow up maintenance issues with contractors and suppliers.
• Support the Facilities Manager with administration, contractor management and general FM activities.
• Act as the building's Fire Marshal Coordinator.
• Provide occasional support to other offices, with expenses covered.

About You

We're looking for someone who is professional, organised, approachable and proactive, with previous experience in a similar corporate environment.

Essential:

• Previous corporate front-of-house, reception or facilities experience.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills.
• Good knowledge of Microsoft Office / Microsoft 365.
• Confident dealing with people at all levels.
• A proactive approach to solving problems and supporting others.

Desirable:

• Facilities Management experience or AIWFM qualification.
• NVQ in Front of House, Reception or Business Administration.
• First Aid or Fire Marshal qualification (training can be provided).

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.