Facilities Assistant

Forest Holidays Group Limited; Micheldever; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonus

Pension scheme

Subsidised meals

Health cash plan

Wellbeing events & activities

Volunteer days

Discounts on stays

Job summary

Forest Holidays Group Limited is seeking a Facilities Assistant to maintain cabins at Blackwood Forest (Hampshire). This full-time role is 40 hours per week, paying £12.71 per hour, with a strong focus on guest service and cabin presentation across Forest Holidays’ stunning locations.

You will perform general maintenance, basic decorating and respond promptly to issues while upholding brand standards and the Forest Feeling in every cabin.

Qualifications

• Basic maintenance and repair tasks in cabins.
• Ability to use simple tools for decorating and upkeep.
• Willingness to work outdoors in a forest setting.
• Good communication with guests and team members.

Responsibilities

• Carry out general maintenance and repair work to keep cabins in good order and presentable.
• Complete basic decorating and upkeep tasks to maintain high cabin appearance.
• Respond quickly to maintenance issues and resolve them with basic tools.
• Pay attention to detail and complete daily tasks on time.
• Deliver exceptional customer service and follow brand standards.

Skills

General maintenance

Teamwork

Outdoor work

Attention to detail

Tools

Basic repair tools

Job description

• Location: Blackwood Forest (Hampshire)
• Salary: £12.71 per hour
• Working Hours: Full-time, 40 hours.
• Days of Work:Week 1 - Mon, Tues, Thurs, Fri & Week 2 - Mon, Tues, Thurs, Fri, Sat, Sun.

We have an exciting opportunity for a Facilities Assistant to join our lovelyteamatBlackwood Forest.

Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain’s most amazing forests.

About the Facilities Assistant role:

AsFacilitiesAssistant, you will ensureour cabins are in good working order with well-maintained décor.You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilstmaintainingexcellent communication with the guest is essential.

Our FacilitiesAssistant willensureevery cabin is regularly audited to keep standards high.Working in the Operations Team you will alsoassistacross the location as and whenrequired, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.

You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.

Your Responsibilities:

• Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
• Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
• Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin

What Are We Looking For?

Our ideal FacilitiesAssistant will be adynamic individualwho applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. Alove for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect.If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance -Take the time you need to recharge
• Performance-based bonuses -Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave -(24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events -Celebrate success with your team
• Pension scheme- Secure your future with our company pension
• Twopaid days to volunteer -Give back to a cause you care about
• Subsidised meals -Discounted food when working on location
• Health cash plan & life assurance -Covered by the company to keep you protected
• Wellbeing events & activities -Focus on your mental and physical wellness
• Save on breaks -Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts -Save on top brands across the UK

Please note: If successful in the role,any job offer will be subject to pre-employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17:

16 years:£8.00 per hour
17 years:£10.85 per hour

Reasonable Adjustments:

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.