Operations Assistant

Forest Holidays; Cropton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous holiday allowance

Bonus programme

Enhanced parental leave

Long service awards

Pension scheme

Volunteer days

Subsidised meals

Health plan & life assurance

Wellbeing events

Employee discounts

Job summary

Forest Holidays is recruiting an Operations Assistant to keep the Cropton forest location running smoothly. You’ll help prepare cabins, maintain facilities, and ensure guests have a superb stay from arrival onward.

The role blends outdoor work with a supportive team, offering a structured schedule and opportunities to develop practical maintenance and guest-relations skills in a gorgeous woodland setting.

Qualifications

• Previous experience in a similar role is preferred.
• Willingness to work outdoors in varying weather conditions.
• Ability to follow brand standards and deliver quality guest service.

Responsibilities

• Ensure hot tubs are in perfect working order daily.
• Carry out general maintenance tasks, use tools, fix machinery, decorate (basic).
• Complete tasks on time with attention to detail and high cleanliness standards.
• Deliver exceptional customer service and uphold Forest Holidays standards.
• Maintain sustainability of cabin facilities for guest enjoyment.

Skills

Teamwork

Customer service

Attention to detail

Outdoor work

Driving licence

Job description

Join us at the heart of North Yorkshire’s woodland magic at Cropton Forest

• Location: Cropton (Pickering)
• Salary: £12.71 per hour
• Working Hours: Full-time, 32 hours.
• Days of Work: 4 days out of 7 - Your days of work will vary between Monday and Sunday.

We have an exciting opportunity for a Operations Assistant to join our lovely team at Cropton. Be a part of creating special escapes in one of North Yorkshire’s most beautiful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.

Nestled in a picturesque woodland meadow at the heart of Cropton Forest, our cabins offer a peaceful retreat surrounded by nature. Whether you’re an adventurer, a nature lover, or a stargazer, Cropton provides the perfect backdrop to work, grow, and help our guests make unforgettable memories.

About the Operations Assistant Role

As our Operations Assistant, you’ll be at the heart of keeping our Forest location running smoothly behind the scenes. From maintaining our cabins to ensuring every facility is in top condition, your work plays a vital role in creating a seamless and enjoyable stay for every guest.

Set within a peaceful woodland environment, this role offers a refreshing alternative to typical maintenance positions. You’ll enjoy a balanced work schedule while working outdoors and as part of a supportive team, all while contributing to the unique Forest Holidays experience.

You’ll take a hands‑on approach to a variety of operational tasks, ensuring everything is safe, functional, and ready for guests to enjoy from the moment they arrive.

Your Responsibilities

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

What Are We Looking For?

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with

• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.
• A full clean UK driving licence.

Who Are Forest Holidays

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place.

Why Join Us

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge
• Performance‑based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events - Celebrate success with your team
• Pension scheme - Secure your future with our company pension
• Two paid days to volunteer - Give back to a cause you care about
• Subsidised meals - Discounted food when working on location
• Health cash plan & life assurance - Covered by the company to keep you protected
• Wellbeing events & activities - Focus on your mental and physical wellness
• Save on breaks - Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17

16 years: £8.00 per hour

17 years: £10.85 per hour

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.