Facilities Manager

OCS; Cambridgeshire and Peterborough; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an experienced Facilities Manager to lead day-to-day operations across Bedford and Milton Keynes sites, ensuring services meet contractual KPIs and budgets.

You will manage diverse teams across catering, cleaning, security and front-of-house, drive continuous improvement, maintain health and safety standards, and report monthly to clients and senior management.

Qualifications

• Experience managing facilities services across multiple site operations.
• Ability to lead diverse teams and manage budgets numerically and qualitatively.
• Strong communication and stakeholder management skills.
• Knowledge of health and safety, quality, and regulatory requirements.

Responsibilities

• Oversee day-to-day operation of the contract across multiple service lines.
• Lead and manage operational teams including catering, cleaning, security, porterage, and front-of-house.
• Monitor service delivery against KPIs and SLAs, implementing corrective actions.
• Develop and maintain SOPs to ensure health, safety, quality, and regulatory compliance.
• Conduct regular site inspections and audits for safe working environments.
• Support budgets and identify cost-saving opportunities and service improvements.
• Prepare monthly site reports and present to clients and senior management.
• Build and maintain positive client, supplier, and stakeholder relationships.
• Manage service contracts and vendor relationships to ensure value for money.
• Ensure activities comply with company policies and statutory obligations.
• Drive continuous improvement and support innovation in service delivery.
• Lead, develop, motivate, and support teams to achieve objectives and engagement.
• Be part of the On Call rota.

Skills

Facilities management

Leadership

Budgeting / financial management

Contract management

Communication

Microsoft Office (Excel, PowerPoint)

Education

NEBOSH or IOSH qualification

Legionella / Responsible Person qualification

Professional body membership

Facilities management qualifications

Tools

Microsoft Office (Excel, PowerPoint)

Job description

About The Role:

Days of Working: This position will be based at Bedford and Milton Keynes, working 9am to 5pm M-F.

Working as part of the Operations team supporting the Senior Contract Manager, the Facilities Manager will be responsible for overseeing operational aspects and for implementing and maintaining the Company’s policies and procedures within your scope of responsibility. To lead a team of employees to provide a fully integrated service to the contract, managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.

As part of your role, your key responsibilities will include, but are not limited to:

• Able to travel between 2 sites in Bedford and Milton Keynes. Located at Bedford as permanent place of work.
• Oversee the day-to-day operation of the contract, ensuring services are delivered effectively, efficiently, and in line with contractual requirements.
• Lead and manage operational teams through supervisory and leadership structures, including catering, cleaning, security, porterage, and front-of-house services.
• Monitor service delivery standards and implement corrective actions where necessary to maintain contractual KPIs and SLAs.
• Develop, implement, and maintain standard operating procedures to ensure compliance with health, safety, quality, and regulatory requirements.
• Conduct regular site inspections and audits to ensure safe, compliant, and well-maintained working environments.
• Support the Senior Contracts Manage with operational budgets, monitor financial performance, and identify opportunities for cost savings and service improvements.
• Produce and present operational monthly site reports to clients and senior management.
• Build and maintain positive working relationships with clients, stakeholders, suppliers, and subcontractors.
• Manage service contracts and vendor relationships to ensure value for money and high-quality service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and statutory obligations.
• Drive continuous improvement initiatives and support innovation in service delivery across the contract.
• Lead, develop, motivate, and support teams to achieve operational objectives and maintain high levels of employee engagement.
• Be part of the On Call rota.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and willingness to undertake a DBS.
• UK driving licence.
• Proven facilities management experience within a multi-service operational environment.
• Able to undertake minor site repairs.
• Experience leading and managing diverse teams across multiple service lines.
• Strong operational, financial, and contract management skills.
• Experience managing client relationships and delivering services against agreed performance measures.
• Excellent communication, leadership, and organisational skills.
• Strong IT skills, including proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Demonstrable experience delivering high-quality facilities services and driving continuous improvement initiatives.

Desirable:

• NEBOSH or IOSH qualification.
• Legionella legislation certification and/or Responsible Person qualification.
• Membership of a relevant professional body.
• Appropriate facilities management, technical, or trade qualifications.
• Experience managing complex facilities management contracts within commercial, public sector, healthcare, or education environments.
• Knowledge of compliance, auditing, and statutory maintenance requirements.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.