Facilities Assistant

Salisbury Group; Farnborough; On-site; GBP 20,000 - 34,000; Full time

Job summary

Atlas Workplace Services is seeking a Facilities Assistant to join our team on a prestigious client site in Farnborough. This is a hands-on role delivering high-quality facilities services and supporting day-to-day site operations.

You will help with post room operations, porterage, general maintenance, and support to the fabric engineers. A practical, customer-focused approach and strong health-and-safety awareness are essential.

Qualifications

• GCSE English and Maths or equivalent.
• Experience in facilities, maintenance, or similar environment.
• Ability to handle varied workloads with proactive communication.

Responsibilities

• Deliver high standards of customer service and site support.
• Assist with post room operations and porterage.
• Support fabric engineers with basic maintenance tasks.
• Manage CAFM system tickets and keep documentation up to date.
• Follow health and safety procedures and site rules.

Skills

Customer service

Facilities experience

Hands-on

Communication

Health & safety

Education

GCSE English and Maths

Tools

CAFM systems

Job description

About The Role

Facilities Assistant

Farnborough
Up to £33,750 per annum
Full time, permanent

The role

At Atlas Workplace Services, we are looking for a Facilities Assistant to join our team supporting a prestigious client site in Farnborough. This is a varied, hands‑on position where you will play an important role in delivering high-quality facilities services and supporting the day-to-day operation of the site.

Working collaboratively with colleagues, you will assist with post room activities, porterage, and general maintenance tasks, as well as providing support to the hard services team, particularly fabric engineers. This is a great opportunity for someone who enjoys a practical role, takes pride in their work, and values delivering a great service.

What you’ll be doing

You will support the smooth running of the site by:

• Delivering a consistently high standard of customer service
• Supporting post room operations, including handling incoming and outgoing deliveries
• Providing porterage and stores support, ensuring items are safely and efficiently moved around site
• Completing and maintaining documentation in line with site processes
• Managing reactive work requests through the CAFM system, ensuring tasks are completed in line with KPIs and SLAs
• Carrying out general maintenance activities including basic repairs, painting and decorating, and other fabric tasks
• Assisting with room setups, furniture movements, and layout changes
• Supporting site waste management processes and ensuring correct handling and disposal
• Identifying and reporting maintenance issues to the Helpdesk
• Monitoring stock levels and requesting replenishment where required
• Responding promptly to changes in site requirements or incidents
• Following all health and safety, fire, and compliance procedures
• Supporting the wider team with additional reasonable requests when needed

What we’re looking for

We’re looking for someone who brings:

• A strong focus on customer service and quality
• Experience in a facilities, maintenance, or similar environment
• A practical, hands‑on approach with the ability to manage a varied workload
• Good communication and organisational skills
• A proactive mindset and willingness to support across different tasks
• An understanding of health and safety within a workplace environment

Why join Atlas Workplace Services

At Atlas, we create environments where people feel supported, valued, and able to do their best work. You’ll be part of a team delivering essential services on a high-profile contract, with opportunities to build your experience and develop your skills.

If you’re looking for a role where you can take ownership, contribute to a team, and make a real difference day to day, we’d love to hear from you.

About You

Minimum qualifications, certifications and training

• GCSE in English and Maths, or equivalent

Knowledge, skills and experience

• Previous experience within a similar environment delivering multi-disciplinary building services
• Experience working in a customer-facing environment
• Strong interpersonal and communication skills
• A good working knowledge of modern office software
• Experience using CAFM systems on Android tablets
• Experience working in heavily controlled environments, with a strong understanding of health and safety requirements and compliance with site rules and management systems.

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.