Facilities Support Assistant

Salisbury Group; Manchester; On-site; GBP 28,900 - 32,400; Full time

Job summary

Salisbury Group is seeking a dedicated Facilities & Security Support Officer to assist operations in a British Red Cross building in Manchester. The role blends porter duties, cleaning, front-of-house, security, and general site support, ensuring clean, safe, and well-presented facilities.

You’ll be the visible, professional welcome for staff, visitors, and contractors, with access control duties. You will also act as Fire Marshal, assist with room bookings, and support our safety and health

Qualifications

• Strong customer service skills and a professional, welcoming approach.
• Safeguarding, compliance and maintaining a secure environment.
• Ability to work independently and as part of the facilities team.
• Right to work in the UK confirmed.

Responsibilities

• Support room setups and furniture movements.
• Assist with minor maintenance tasks and report defects.
• Maintain communal areas to agreed cleaning standards.
• Monitor consumables and site presentation.
• Support reception and issue visitor/contractor passes.
• Patrol and maintain external areas.
• Assist with ad-hoc operational requests and sign-in processes.
• Handle deliveries, keys, and respond to incidents as needed.

Skills

Customer service

Attention to detail

Communication skills

Reliability & punctuality

Right to work in UK

SIA licence advantageous

Job description

About The Role

Days & Hours: Monday - Friday 09:00 - 16:00

Hourly Rate: £15.91

Location: Manchester, M21 7QY

We are seeking a professional and service-driven Facilities & Security Support Officer to support operations within a British Red Cross building.

This is a varied, hands-on role combining porter duties, cleaning, front of house services, security responsibilities and general building support. You will play a key role in ensuring the cleanliness, safety, presentation and smooth day-to-day operation of the site.

As a visible presence within reception and communal areas, you will provide a professional welcome to staff, visitors, contractors and Red Cross training delegates, while maintaining access control and supporting security procedures. You will act as Fire Marshal for the building, respond to incidents where required, and ensure full adherence to safeguarding and health & safety standards.

• Supporting room set-ups and furniture movements
• Assisting with minor maintenance tasks and reporting defects
• Maintaining communal areas to agreed cleaning standards
• Monitoring consumables and site presentation
• Supporting reception and issuing visitor and contractor passes
• Patrolling and maintaining external areas
• Assisting with ad-hoc operational requests
• Greeting visitors/ Staff - Assisting them sign in showing them round Post duties (rota based)
• Booking out rooms for staff/ Team office days
• Assisting the repairs logistics team with handing out of keys to mechanic, staff, and contractors
• Taking in parcels and communicating delivery to relevant people
• Checking the office area ensuring its clean and tidy
• Ordering stock for office supplies
• Reporting any hazards to health and safety team / contractors
• Bulk print requests
• Carrying out ADHOC duties to suit business needs.

You will work closely with the BRC Property team and Contract/Operations Manager to ensure building standards, compliance and client expectations are consistently met.

While primarily aligned to weekday operations, flexibility is essential. Occasional weekend or out-of-hours attendance may be required to ensure business continuity and operational support.

This is a client-facing, security-sensitive environment where professionalism, reliability and attention to detail are essential.

About You

You are professional, approachable and take pride in maintaining high standards in everything you do.

You bring strong customer service skills and are confident engaging with a wide range of people in a respectful and welcoming manner. You understand the importance of safeguarding, compliance and maintaining a secure environment, and you conduct yourself with professionalism at all times.

You are proactive and solutions-focused, comfortable working independently, identifying issues before they escalade, and supporting the wider facilities team wherever needed. Whether resetting meeting rooms, supporting maintenance, managing access control or responding to an enquiry, you remain calm and composed under pressure.

• Excellent attention to detail
• Strong written and verbal communication skills
• A positive, can-do attitude
• Reliability and consistent punctuality
• The right to work in the UK

Previous experience in facilities or security support is desirable. A valid SIA Licence (Door Supervisor or Security Guarding) would be advantageous.

Above all, you are a dependable team player who understands the responsibility that comes with working in a professional, community-focused and security-sensitive environment.

About The Company

What makes this job amazing?

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Stream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including our Stars of Atlas awards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others.

Our Values

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most‑of‑all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no‑one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long‑term solutions over short‑term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.