National Contract Manager

Salisbury Group; Guildford; On-site; GBP 63,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

UK-wide travel

Job summary

Atlas Workplace Services is seeking a National Contract Manager to lead the operational delivery of a multi-service FM portfolio across the UK from Guildford, with regular travel. You will own service delivery, compliance, and commercial performance, building strong client relationships and driving continuous improvement across Hard and Soft FM services.

This is a strategic leadership role in a growing business.

Qualifications

• Proven experience managing large-scale FM contracts across multiple locations.
• Strong knowledge of hard and soft FM services.
• Full P&L responsibility and commercial management experience.
• Experience leading dispersed operational teams and subcontractor networks.

Responsibilities

• Lead multi-service FM delivery across client estates.
• Build relationships with clients, stakeholders, subcontractors and teams.
• Ensure contractual obligations, KPIs and SLAs are met.
• Drive a customer-focused culture and continuous improvement.
• Own the account P&L, forecasting, budgeting and delivery.
• Oversee compliance and safe operations.
• Support health, safety and wellbeing across sites.
• Produce management information, reports and reviews.
• Identify opportunities for contract growth and extra revenue.
• Support recruitment and development within teams.
• Collaborate with engineering, compliance and operations teams.

Skills

FM contract mgmt

Contract management

Client relationships

P&L management

Team leadership

Compliance & KPIs

Negotiation

Data analysis

Customer service

Education

GCSE English & Maths

NEBOSH/IOSH (Desirable)

Driving licence

Job description

About The Role

National Contract Manager

Atlas Workplace Services – Guildford with regular UK travel. Salary £63,000 - £65,000. 25 days holiday plus bank holidays.

Lead National FM Delivery for a Growing Business. Atlas Workplace Services is seeking an experienced and commercially focused National Contract Manager to lead the operational delivery of a high‑profile, multi‑service facilities management portfolio across the UK. This is a fantastic opportunity for a proven FM leader who thrives on building strong client relationships, driving operational excellence, and delivering outstanding results across both Hard and Soft FM services. Working closely with key customers and internal stakeholders, you will take full ownership of service delivery, compliance, commercial performance and strategic account development.

If you’re an engaging leader, a strong communicator and someone who enjoys balancing operational management with commercial accountability, we’d love to hear from you.

What You’ll Be Doing

• Lead the operational delivery of multi‑service FM contracts across a portfolio of customer estates.
• Build and maintain strong relationships with clients, stakeholders, subcontractors and operational teams.
• Ensure all contractual obligations, KPIs and SLAs are consistently achieved.
• Drive a customer‑focused culture that delivers exceptional service and continuous improvement.
• Take full responsibility for the financial performance of the account portfolio, including P&L ownership, forecasting, budgeting and project delivery.
• Oversee statutory compliance, ensuring all buildings operate safely and effectively.
• Champion health, safety and wellbeing across all sites and teams.
• Produce and present management information, performance reports and service reviews.
• Identify opportunities for contract growth, service enhancement and additional revenue streams.
• Support recruitment, succession planning, training and development within operational teams.
• Collaborate with wider engineering, compliance and operational teams to deliver best‑in‑class service solutions.

What We’re Looking For

We’re looking for a confident and experienced facilities management professional who can combine strong operational leadership with commercial awareness.

Essential Experience & Skills

• Proven experience managing large‑scale FM contracts across multiple locations.
• Strong knowledge of both Hard and Soft Facilities Management services.
• Demonstrable experience managing client relationships at senior stakeholder level.
• Full P&L responsibility and commercial management experience.
• Experience leading dispersed operational teams and subcontractor networks.
• Excellent understanding of service delivery, compliance, KPIs and SLAs.
• Strong communication, negotiation and stakeholder management skills.
• Ability to analyse performance data and make informed business decisions.
• Committed to delivering exceptional customer service and operational excellence.

About You

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent.
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable).
• Driving Licence.

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top‑10 industry leader committed to doing things differently, with a personal touch, smart technology and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration and pride in what we achieve together.