Facilities Assistant

Atlas Workplace Services; Abingdon; On-site; GBP 23,000 - 31,000; Full time

Job summary

Atlas Workplace Services is seeking a proactive Facilities Assistant to join our team in Oxford. You’ll support day-to-day site operations at a leading science and laboratory facility, ensuring colleagues have the services, equipment, and support they need to perform at their best.

Based in Oxford, this varied role involves porterage, labs support, maintenance, and meeting room setup. You’ll be part of a collaborative team focused on delivering exceptional service every day.

Qualifications

• GCSEs in English and Maths (or equivalent).
• Experience in a facilities, property maintenance, building services, or workplace services environment.
• Strong customer service and communication skills.
• Proficient with Microsoft Office and other modern workplace software.
• Experience using CAFM or work management systems, such as Planon, on tablets or mobile devices.

Responsibilities

• Provide professional and responsive customer service to site users.
• Manage porterage duties including collection and delivery of parcels and goods across the site.
• Complete and maintain documentation in line with site procedures and compliance requirements.
• Respond to reactive work requests using mobile CAFM systems.
• Carry out general maintenance tasks and basic building upkeep.

Skills

Customer service

Team player

Communication skills

Organised / prioritisation

Education

GCSEs in English and Maths (or equivalent)

Tools

Planon CAFM

Job description

Oxford

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

£27,085 per annum

40 hours per week | Monday to Friday | 08:00 – 17:00

Are you someone who enjoys a varied, hands‑on role and takes pride in delivering excellent service?

Atlas Workplace Services is seeking a proactive Facilities Assistant to join our team in Oxford. Based at a leading science and laboratory facility, you'll support the day‑to‑day operation of the site, helping to ensure colleagues have the services, equipment, and support they need to perform at their best.

From porterage and stores duties to laboratory support and general maintenance tasks, this is a varied role that's ideal for someone who thrives in a team environment, takes ownership of their work, and enjoys making a real difference every day.

What You’ll Be Doing

• Providing a professional and responsive customer service to site users
• Managing porterage duties, including the collection and delivery of parcels, packages, and goods across the site
• Completing and maintaining documentation in line with site procedures and compliance requirements
• Responding to reactive work requests using mobile CAFM systems
• Carrying out general maintenance tasks, minor repairs, painting, decorating, and other building support activities
• Supporting laboratory operations, including the movement and cleaning of glassware
• Providing laundry services, including the collection and distribution of laboratory coats
• Assisting with meeting room and conference space set‑ups, furniture moves, and event requirements
• Supporting site waste management processes and ensuring correct disposal procedures are followed
• Monitoring stock levels and arranging replenishment requests when required
• Reporting maintenance issues and repairs through the appropriate channels
• Supporting the wider Facilities and Engineering teams as required
• Taking ownership of your work to consistently deliver exceptional service standards

Why Join Atlas?

At Atlas Workplace Services, we’re passionate about creating workplaces that work better for everyone. You’ll be joining a supportive team environment where your work is valued, your ideas are welcomed, and your development is encouraged.

If you’re looking for a role that offers variety, responsibility, and the opportunity to make a real difference every day, we’d love to hear from you.

What We’re Looking For

We’re looking for someone who enjoys being part of a busy, customer‑focused environment and takes pride in delivering a high standard of service. You’ll be a team player with a proactive attitude, strong communication skills, and a willingness to get involved in a wide variety of tasks across the site.

Qualifications

• GCSEs in English and Maths (or equivalent)

Skills & Experience

• Previous experience within a facilities, property maintenance, building services, or workplace services environment
• Experience supporting the delivery of multiple services within a busy operational site
• Strong customer service skills with the ability to build positive working relationships at all levels
• Good interpersonal and communication skills
• Comfortable using Microsoft Office and other modern workplace software
• Experience using CAFM or work management systems, such as Planon, on tablets or mobile devices
• Understanding of compliance requirements and safe systems of work
• Experience working within highly regulated or permit‑controlled environments where Health & Safety standards are essential
• Able to prioritise workloads, respond to changing demands, and maintain high service standards
• A flexible, positive attitude and a commitment to providing exceptional customer service

This role would suit someone who enjoys a varied working day, takes ownership of their responsibilities, and wants to be part of a supportive team delivering services that make a real difference to the client and site users every day.

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top‑10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together