Facilities and Services Officer

BPP Holdings; Greater London; On-site; GBP 29,000 - 38,000; Full time

Job summary

BPP is seeking a Facilities and Services Officer to manage centre facilities and provide essential support across health & safety, IT, and general operations. Based in London, the role runs Monday to Friday in a centre environment, with duties spanning reception, safety checks, and building maintenance.

A proactive, customer-focused mindset and the ability to work independently are essential. The successful candidate will coordinate facilities tasks, support audits and drills, supervise cleaning

Responsibilities

• Open/close and secure the building, including site checks and patrols.

Job description

Job Title: Facilities and Services Officer

Additional details: Centre-based position working Monday to Friday

Contract type:Permanent

Job Purpose

This is a multifaceted role, incorporating facilities and centre service responsibilities

alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal

opportunity for individuals who are passionate about providing outstanding professional support

within the education sector, within a fast-paced environment.

Key Responsibilities

• Open/close and secure the building, including site checks and patrols.
• Manage reception and act as the main point of contact for building users.
• Conduct daily building, room, health & safety, and maintenance checks.
• Coordinate facilities maintenance, contractors, and building-related issues.
• Manage stock, deliveries, post, and general site administration.
• Act as Health & Safety lead, First Aider, and Fire Marshal, supporting audits, drills, and compliance.
• Provide first-line IT support for classrooms and staff, escalating issues when needed.
• Support and invigilate computer-based assessments and classroom operations.
• Supervise cleaning and catering services and support internal/external events.
• Maintain site security, including CCTV reviews, access control, lanyards, and incident reporting.
• Handle safeguarding, compliance, data protection, and security concerns.
• Provide flexible cover and support wider Facilities Management team requirements.
• Experience in facilities, property, retail, or customer-facing environments.
• Strong customer service and stakeholder management skills.
• Ability to take ownership of issues and work independently.
• Excellent organisation, prioritisation, and time management skills.
• Strong written and verbal communication skills.
• Basic IT troubleshooting skills and confidence using Microsoft Office.
• Ability to work effectively both independently and as part of a team.

Skills, experience & qualifications required - Desirable

• You must be proactive, highly motivated and adaptable to change.
• Knowledge in Health & Safety with a qualification is preferred.

As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated.

BPP part ofLyceum Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP safer recruitment practices

BPP part of Lyceum Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.

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