F&I & Finance Operations Manager – Luxury Auto

Porsche Retail Group; Greater London; In loco; GBP 40.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

OTE £76,000

33 days holiday

VW ECOS vehicle

VW Group vehicle leasing

Life Assurance

DC Pension

Employee Assistance Program

Mental health champions

Descrizione del lavoro

Porsche Mayfair, part of Porsche Retail Group, is seeking a Retail Transaction Manager to drive Finance & Insurance for the centre. You will coach the sales team, present funding options to customers, and ensure compliance with FCA and VWFS processes to deliver an exceptional customer experience.

Reporting to the General Sales Manager, you will oversee renewals, maintain accurate F&I data, manage platforms and campaigns, and uphold the Porsche standards across all transactions.

Competenze

• Proven experience within a previous F&I focused automotive role.
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO).
• Knowledge of Anti-Money Laundering (AML) and mitigation of AML risk in a high value retail environment.
• Knowledge/ understanding of the motor industry and applicable regulatory environment.
• Highly organised, able to identify gaps and opportunities in business performance.
• Excellent communication and negotiation skills.
• Valid driver's license and ability to drive.

Mansioni

• Ensure all customers are fully qualified and offered relevant value-added products.
• Engage all retail customers with finance/product presentations and record referrals accurately.
• Support target setting and monitor Sales Executives’ F&I performance.
• Coach sales executives on finance referrals.
• Maintain accurate F&I data for forecasting and performance tracking.
• Manage VWFS Finance Renewals and maintain related platforms and campaigns.
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards.
• Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform.

Conoscenze

F&I experience

Regulatory knowledge

AML knowledge

Communication skills

Negotiation skills

Driver's license

Driving license

CRM software

MS Office

Formazione

Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Strumenti

DMS

CRM software

MS Office Suite

Descrizione del lavoro

Porsche Mayfair, part of Porsche Retail Group, is seeking a Retail Transaction Manager to drive Finance & Insurance for the centre. You will coach the sales team, present funding options to customers, and ensure compliance with FCA and VWFS processes to deliver an exceptional customer experience.

Reporting to the General Sales Manager, you will oversee renewals, maintain accurate F&I data, manage platforms and campaigns, and uphold the Porsche standards across all transactions.