Restaurant Supervisor

Sea Containers London; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Guest meals on duty

6 complimentary nights a year at Lore?

Lore Group employee rates

Lore Group family rates

Employee discounts

Free meals on duty

Ride-to-Work program

Season ticket loan

Staff parties and awards

Job summary

Sea Containers London seeks a Restaurant Supervisor to lead the front-of-house team, ensure high-quality service and guest satisfaction, and report to the Restaurant Floor Manager. You will manage reservations, seating, staffing, and service flow, working with kitchen and management to maintain top standards.

The role focuses on guest experiences, menu knowledge, and upselling, while ensuring health and safety compliance within a luxury hotel setting along the River Thames.

Qualifications

• Excellent communication and presentation abilities for guest interactions.
• Experience in hotel operations and delivering service quality.
• Strong organisational skills and problem-solving abilities.
• Ability to build and influence relationships with guests and teams.
• Knowledge of luxury/lifestyle hotel market dynamics and guests.
• Proven skills in managing conflicts and facilitating change.

Responsibilities

• Lead and motivate the front-of-house team to deliver exceptional guest experiences.
• Oversee reservations, seating plans, staffing, and service flow.
• Maintain high service standards and address guest concerns promptly.
• Drive team performance through coaching and upselling opportunities.
• Ensure cleanliness, safety, and hygiene compliance across operations.
• Collaborate with kitchen, bar, terrace and management for smooth ops.

Skills

Communication skills

Hotel operations

Organisational skills

Relationship building

Market knowledge

Conflict management

Job description

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global, opening this autumn 2026. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views.

The Restaurant Supervisor

As the Restaurant Supervisor, you will play a key role in overseeing the day-to-day operations of our restaurant, ensuring high-quality service, and contributing to the overall success of our dining services. The Restaurant Supervisor will lead the front-of-house team, foster a positive work environment, and strive for excellence in guest satisfaction. The role will report directly to Restaurant Floor Manager and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.

Key Responsibilities:

• Lead and motivate the Restaurant team, providing coaching, training, and day-to-day support to deliver exceptional guest experiences.
• Oversee daily restaurant operations, including reservations, seating plans, staffing, opening/closing procedures, and service flow.
• Create memorable guest experiences by maintaining high service standards and resolving guest concerns professionally and proactively.
• Drive team performance and development, ensuring colleagues are confident in service standards, menu knowledge, and upselling opportunities.
• Maintain exceptional operational standards, ensuring the restaurant remains clean, organised, and compliant with all health, safety, and hygiene requirements.
• Collaborate across the business, working closely with kitchen, bar, terrace, and management teams to ensure smooth operations and effective communication.

Skills & Knowledge:

• Strong communication and presentation skills
• Experience in hotel operations and service quality levels
• Strong organisation and analytical skills in problem solving
• Ability to acquire, maintain and influence relationships
• Knowledge of the markets specific to the luxury/lifestyle hotel sector
• Effective conflict and change management skills

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties