F&B Team Member — Dynamic Guest Service

Hilton Garden Inn Stoke on Trent; Hempstalls; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday day off

Maternity leave & family leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is hiring a Food & Beverage Team Member at our hotel. Welcome guests with a warm smile, take and process orders, serve with high presentation standards, and maintain an inviting dining space.

You will work closely with kitchen and bar teams, assist with inventory, uphold hygiene standards, and contribute to a smooth operation. Prior service experience is a plus, but willingness to learn and flexible energy are valued.

Qualifications

• Friendly, professional approach with a passion for creating positive guest experiences.
• Food & beverage service experience is a plus, but we welcome a willingness to learn.
• Clear communication skills to interact confidently with guests and colleagues.
• A keen eye for detail, especially in order accuracy and food presentation.
• Team-focused, ready to jump in and support others to keep service flowing.
• Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.

Responsibilities

• Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
• Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
• Serve food and drinks with care, keeping presentation standards high and timing smooth.
• Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.
• Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
• Keep the dining area stocked by assisting with inventory and restocking supplies.
• Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
• Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

Job description

RBH Hospitality Management is hiring a Food & Beverage Team Member at our hotel. Welcome guests with a warm smile, take and process orders, serve with high presentation standards, and maintain an inviting dining space.

You will work closely with kitchen and bar teams, assist with inventory, uphold hygiene standards, and contribute to a smooth operation. Prior service experience is a plus, but willingness to learn and flexible energy are valued.