F&B Team Member

RBH; York and North Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday day off

Enhanced maternity, adoption & shared

Course Sponsorship

30% F&B discount

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Milner York, part of RBH Hospitality Management, invites you to join our friendly Food & Beverage team. You’ll welcome guests, take orders, and deliver meals and beverages with care, while upholding cleanliness and safety standards.

We value warmth, flexibility and a passion for hospitality. Training and ongoing development are provided, with opportunities to grow within RBH across our hotels.

Qualifications

• Hospitality experience is a bonus but not essential.
• Great communication skills to connect with guests and colleagues.
• Eye for detail and pride in presentation and service.
• Team-player attitude to keep the service flowing.

Responsibilities

• Welcome guests with warmth and genuine hospitality.
• Take food and drink orders accurately, noting dietary needs.
• Serve food and drinks with care, keeping areas welcoming.
• Set up and reset tables, keep service areas clean.
• Prepare and serve drinks, with training provided.
• Restock supplies and support stock checks.
• Uphold food hygiene and safety standards.
• Collaborate with kitchen and hotel teams for smooth service.
• Create memorable moments for guests' occasions.

Skills

Hospitality mindset

Excellent communication

Team player

Customer service

Attention to detail

Flexible schedule

Positive attitude

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER AT THE MILNER YORK

What you'll be doing…

• Welcome our guests with a warm smile and genuine hospitality, helping to create a memorable experience from the moment they arrive.
• Take food and drink orders accurately and confidently, making sure dietary requirements, allergies and special requests are communicated clearly.
• Serve food and drinks with care and attention to detail, keeping service friendly, efficient and professional.
• Create a great environment by setting up, clearing and resetting tables and keeping our restaurant, bar and service areas clean, tidy and welcoming.
• Prepare and serve drinks, from refreshing soft drinks and cocktails to coffees and teas, with training provided to help you build your skills.
• Keep everything running smoothly by restocking supplies, supporting with stock checks and making sure your service areas are always ready for our guests.
• Put cleanliness and safety first, following our food hygiene, health & safety and service standards at all times.
• Be part of the team by working closely with colleagues across Food & Beverage, the kitchen and wider hotel to make sure every service runs smoothly.
• Create moments that matter – whether it's a guest's first coffee of the morning, a family celebration, a business lunch or an evening drink, you'll play an important part in making their visit special.

What We Need From You

• A friendly and positive personality with a genuine passion for looking after people and creating great guest experiences.
• Hospitality experience is a bonus, but it's not essential. If you're enthusiastic, willing to learn and have the right attitude, we'll help you develop your skills.
• Great communication skills so you can confidently connect with our guests and work effectively with your colleagues.
• An eye for detail, taking pride in getting orders right and maintaining high standards of presentation and service.
• A team-player attitude – you're happy to get stuck in, support your colleagues and do whatever is needed to keep the service flowing.
• Energy and flexibility to work in a busy hotel environment, particularly during our peak breakfast, lunch and dinner services.
• A genuine passion for hospitality and a desire to make every guest feel welcome.

WHY YOU'LL LOVE WORKING WITH US

At The Milner York, no two days are the same. You'll be part of a friendly, supportive team where we believe in developing our people, celebrating success and creating opportunities to grow.

Whether you're starting your hospitality career or already have experience, we'll give you the training, support and opportunities to help you thrive.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #RBHIND