F&B Team Member

Worcester Whitehouse; Worcester; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across our 7H</

Discounted Food and Beverage across 7H

Incremental Holiday Entitlement

Save as you Learn scheme

Cycle to work scheme

Employee Assistance Programme

One celebratory day per year off

Complimentary use of the Leisure Club

Complimentary on-site car parking when

Complimentary meals on duty

Complimentary tea & coffee on duty

Job summary

The Worcester Whitehouse Hotel is seeking a Food & Beverage Team Member to deliver friendly service across our Brasserie, bar and event spaces in Worcester city centre. This live-out, zero-hour contract offers shifts across breakfast, lunch, dinner and events.

You will greet guests, take orders, serve food and drinks, recommend menu items, handle payments, maintain hygiene and work closely with kitchen and front-of-house teams.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Flexible availability for breakfast, lunch, dinner and events.

Responsibilities

• Greet and seat guests with a warm and friendly approach
• Take orders and serve food and beverages efficiently
• Ensure tables are clean, set, and presented to standard
• Provide knowledgeable recommendations on menu items
• Process payments accurately using the POS system
• Maintain hygiene, cleanliness, and safety in service areas
• Work collaboratively with kitchen and front-of-house teams
• Assist with breakfast, lunch, dinner, or event service as needed
• Respond to guest requests and resolve minor issues promptly

Skills

Customer service

Communication

Hospitality

Attention to detail

Tools

POS system

Cash handling

Job description

Contract: Zero Hour
Salary: £12.71 per hour

The Worcester Whitehouse Hotel is a 4 star, 84 bedroom hotel right in the heart of the historic city centre of Worcester. Built in the 16th century, this classic townhouse hotel is adjacent to Foregate Street train station and a short walk to many local attractions including the Worcester City Art Gallery and Museum, The hotel is perfectly located for both leisure and business guests, offering great conference and event facilities for up to 120 delegates, wedding facilities and a leisure club.

We are looking for an enthusiastic and customer-focused Food & Beverage Team Member to provide excellent service across our Brasserie, bar, and event spaces.

Key Responsibilities:

• Greet and seat guests with a warm and friendly approach
• Take orders and serve food and beverages efficiently
• Ensure tables are clean, set, and presented to standard
• Provide knowledgeable recommendations on menu items
• Process payments accurately using the POS system
• Maintain hygiene, cleanliness, and safety in service areas
• Work collaboratively with kitchen and front-of-house teams
• Assist with breakfast, lunch, dinner, or event service as needed
• Respond to guest requests and resolve minor issues promptly

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Complimentary use of the Leisure Club
• Complimentary on-site car parking when on duty
• Complimentary meals when on duty if applicable
• Complimentary tea & coffee when on duty

Please note this is a live out position

Hours of Work

Breakfast - Monday to Friday - 6.30am to 10.30am; Saturday, Sunday and Bank Holidays - 8.00am to 10.30am

Dinner - 3 - 4 hours between 6.00pm to 10.00pm

Bar - 5.00pm with latest finsih @ 2.00am