F&B Team Leader - M&E Operations

Clermont Hotel Group; Greater London; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Wage Stream

Discounts & Perks

Refer a Friend

Interest-Free Loans

Mental Health Support

Be Well Platform

Gym discounts

Paid Volunteering Days

Job summary

The Clermont Charing Cross hotel is seeking a Team Leader in Food & Beverage, based in London. You will guide your team to welcome guests, take orders, and ensure food and drink are delivered seamlessly, with setup and cleanup done efficiently.

You’ll be pivotal in delivering extraordinary guest experiences, mentoring staff, and driving guest satisfaction in a busy, high-end hotel environment. A proactive, customer-focused approach will help guests feel valued.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Desire to deliver high levels of service and progression.
• Thrives in a public-facing role with guests and colleagues.
• Natural ability to connect with others and foster relationships.
• Relaxed, approachable demeanour encouraging positive interactions.
• Precise in work to ensure guest experience is perfect.
• Desire to build a fulfilling hospitality career.
• Able to work as part of a dynamic team in a fast-paced environment.

Responsibilities

• Lead your team to welcome guests, take orders, deliver food and drinks, and ensure setup and clearing is efficient.
• Help your team deliver extraordinary guest experiences and suggest dishes or local tips.
• Be a key reason guests return time after time through excellent service.

Skills

Customer-facing experience

Team leadership

Public-facing role

Hospitality

Guest service

Communication

Attention to detail

Job description

The Clermont Charing Cross

Contract: Full Time

Payment: Hourly

Salary: £14.40 per hour

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

What You’ll Be Doing

Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.

Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it's recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.

What You’ll Bring

• Experience in a customer-facing role within Food & Beverage.
• A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
• Ability to thrive in a public-facing role, engaging with guests and team members alike.
• A natural ability to connect with others and foster meaningful relationships.
• A relaxed and approachable demeanor that encourages positive interactions.
• Precision in your work, ensuring every aspect of the guest experience is perfect.
• A demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.

If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You!

Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.