F&B Team Leader

Surya Hotels; Leatherhead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Increased annual leave 33 days

Flexible working hours

Discounted meals & hotel stays

Employee Assistance Programme

Wage access / Stream

Job summary

Thatchers Hotel in Guildford is seeking a Restaurant & Bar Team Leader to lead, motivate, and support the F&B team in delivering exceptional guest experiences. You will oversee frontline service, take orders, and ensure smooth operations across restaurant and bar environments.

Join a charming property with a strong focus on ownership with personality, flexible hours, and a range of staff benefits including discounted meals and stays across the group, pension, and career development opportunities.

Qualifications

• Experience leading a Food & Beverage team
• Proven ability to drive standards and guest experiences
• Capable of opening/closing shifts and cash handling

Responsibilities

• Lead service from the front, taking orders and serving food and drinks
• Ensure all site service standards are met and drive guest satisfaction
• Inspire, train and motivate the team to maintain high standards
• Handle payments and ensure smooth end‑of‑shift cashing up

Skills

F&B leadership

Guest service excellence

Staff training & motivation

Cash handling / POS

Coffee/wine knowledge

Job description

This is a great opportunity to take on the next steps in your hospitality career and lead a Food & Beverage Team at Thatchers Hotel, Guildford. We're looking for a Restaurant & Bar Team Leader to lead, motivate and support the team. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Thatchers Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. With 87 newly refurbished rooms, with multiple event and conference spaces, Thatchers is a stunning property to work within.

To be a successful Restaurant & Bar Team Leader you will need;

• Proven experience working within a Food & Beverage team; previous leadership experience is advantageous
• A passion for driving and improving standards across all food and beverage areas, with strong attention to detail
• Commitment to delivering best‑in‑class guest experiences with warmth and personality
• Ability to lead, inspire, train, and motivate a team while maintaining high standards in a fair and consistent manner
• Lead service from the front, including taking guest orders, serving food and drinks, processing payments, and delivering excellent customer service
• Ensure all site service standards are met and lead the team to do the same, creating a great guest experience
• Strong knowledge of serving coffee, alcohol, and wine in both bar and restaurant environments
• Responsibility for opening and closing shifts, including cash ups and end‑of‑day sign‑offs

Now you know what we are looking for in a Restaurant & Bar Team Leader,weoffer you:

• Increasing annual leave- to 33 days
• Flexible working hours/pattern
• Inclusion in tronc scheme (tips)
• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or make saving pots too!
• Discounted meals & stays across all of the groups hotels around the UK - up to 50% off!
• Retail and supermarket discounts
• Development programmes to continue your rise to becoming a “Hospitality Superstar”with clear progression pathways, internal promotions and access to apprenticeships
• Discounted Bus Fare Season ticket scheme
• Cycle to work scheme
• AE Pension
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!