F&B Supervisor - Lead Service & Team Excellence

Cairn Group; Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure

Leadership development programmes

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources and support

Career progression across portfolio

Job summary

Cairn Group is seeking motivated Supervisors for the Bar & Restaurant at DoubleTree by Hilton Harrogate Majestic Hotel & Spa in Harrogate. You will support daily operations, lead by example and coach staff to deliver outstanding guest experiences.

Ideal candidates have hospitality/customer-facing experience, strong organisational skills and a passion for developing a high-performing team. This role offers growth within Cairn Group’s hospitality portfolio.

Qualifications

• Have previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Are organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Are eager to develop their leadership skills and grow their hospitality career.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality leadership

Guest service

Team coaching

Shift coordination

Operational standards

Job description

Cairn Group is seeking motivated Supervisors for the Bar & Restaurant at DoubleTree by Hilton Harrogate Majestic Hotel & Spa in Harrogate. You will support daily operations, lead by example and coach staff to deliver outstanding guest experiences.

Ideal candidates have hospitality/customer-facing experience, strong organisational skills and a passion for developing a high-performing team. This role offers growth within Cairn Group’s hospitality portfolio.