F&B Supervisor & Duty Manager - Craft Guest Excellence

the Bruntsfield Hotel; City of Edinburgh; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary + service charge

Staff discounts for stays

Friends & family hotel rates

Free meals daily

Uniform provided

Wellbeing support programme

Recommend-a-Friend bonus

Job summary

JA The Bruntsfield Hotel in Edinburgh is seeking a Food and Beverage Supervisor to lead shifts and support the F&B team across the dining room, bar, and events. You will be responsible for guest service, wine knowledge, and ensuring accurate pricing and till procedures.

We offer a competitive salary with service charge, staff discounts on stays and dining, uniform provided, free meals, and wellbeing support as part of JA Resorts & Hotels. Join a welcoming, upscale hotel on Bruntsfield Links.

Qualifications

• Experience in a similar role in hospitality is preferred.
• Excellent customer service and guest handling.
• Strong personal presentation and professional appearance.
• Ability to take initiative and work independently.
• Ability to work well within a team and unsupervised when needed.
• Sound knowledge of Food Hygiene and Health & Safety standards.

Responsibilities

• Run shifts and direct the F&B team across dining room, bar, private dining and events.
• Be fully conversant with the wine list and service using appropriate glassware.
• Cash up at end of shift and follow banking procedures.
• Address guest queries and strive to deliver guest satisfaction.
• Operate tills with correct pricing and input promotions accurately.
• Ensure menus and prices are displayed correctly and up-to-date.
• Open and close areas following standard procedures.
• Carry out daily/weekly cleaning per checklists.
• Provide consistent, high-quality customer service.
• Complete paperwork accurately and on time.
• Order stock and maintain stock levels.
• Handle customer complaints and report to a manager.
• Ensure health and safety procedures are followed per hotel policy.

Skills

Experience in a similar role

Customer service orientation

High standard of personal presentation

Initiative and independence

Team player

Food hygiene knowledge

Job description

JA The Bruntsfield Hotel in Edinburgh is seeking a Food and Beverage Supervisor to lead shifts and support the F&B team across the dining room, bar, and events. You will be responsible for guest service, wine knowledge, and ensuring accurate pricing and till procedures.

We offer a competitive salary with service charge, staff discounts on stays and dining, uniform provided, free meals, and wellbeing support as part of JA Resorts & Hotels. Join a welcoming, upscale hotel on Bruntsfield Links.