Housekeeping Supervisor

the Bruntsfield Hotel; City of Edinburgh; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Tronc system

Spa discounts

Golf day discounts

Food discounts for staff

Overnight stay discounts

Wellbeing support (Wisdom)

Uniform provided

Recommend-a-Friend

Job summary

JA The Bruntsfield in Edinburgh seeks a Housekeeping Supervisor to lead daily Housekeeping operations, coordinate with Maintenance, Front Office and Laundry, and ensure VIP guests receive outstanding service. You will monitor room status, allocate staff, and resolve issues promptly to maintain our welcoming hotel standard.

The ideal candidate thrives in a fast-paced setting, demonstrates strong English communication, and delivers exceptional guest care while leading a team with defined

Qualifications

• Previous experience in a similar role within a fast-paced environment.
• Good communications skills with a good command of the English language.
• Outstanding customer service skills with the ability to anticipate guests' needs.

Responsibilities

• Run sold room reports, verify room status, and update room cleaning status.
• Coordinate activities of Housekeeping, Maintenance, Front Office, and Laundry.
• Communicate room assignments and cleaning requirements to staff.
• Respond promptly to guest requests and report issues to management.
• Coordinate VIP service to ensure VIP needs are met throughout the stay.

Skills

Experience in similar role

Leadership

English communication

Customer service

Job description

Nestled in the heart of Edinburgh's charming Bruntsfield area, the Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort. Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh’s vibrant city centre.

Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences. With 74 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen & Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike. Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.

Key responsibilities of the Housekeeping Supervisor will include,

Housekeeping Coordination

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping Management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff in the absence of management.
• Record, monitor, and update list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Contact Maintenance, Front Office or Housekeeping office directly for urgent repairs.
• Respond promptly to requests from guests or Front Office requests.
• Request preventative maintenance or non-urgent repairs using appropriate method and system
• Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
• Check with the appropriate source for additional assignments throughout the shift.
• Identify room assignments and @type of cleaning required for each.
• Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
• Coordinate VIP service to ensure VIP's needs are met throughout the stay.

The Ideal Housekeeping Supervisor:

• Previous experience working in a similar role within a fast-paced environment
• Experience required may vary based on size and complexity of operation
• Good communications skills with a good command of the English language
• Outstanding customer service skills with the ability to anticipate guests needs
• A strong leader capable of motivating and influencing others to work to defined procedures and standards
• A team player able to work to defined procedures and standards
• Results focused with a desire to succeed

Why Join us?

At JA The Bruntsfield, you'll find more than a job - you'll build a career within a global hospitality family. We offer:

• Competitive salaryplus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
• 50% discount on Spa treatments at our sister property, JA Mar Hall .
• Golf day discounts for you, friends, and family at our sister property, JA Mar Hall.
• 50% discount on food for you +3 guests, and 25% off beverages.
• Discounts on overnight stays for you at JA The Bruntsfield and our sister property JA Mar Hall and Friends & family discounted hotel rates.
• Access toWisdom, our confidential wellbeing support programme.
• Uniform provided.
• Recommend-a-Friend bonus scheme