F&B Supervisor

ASIA GRAND PTE. LTD.; High Street; On-site; GBP 17,000 - 22,000; Full time

Job summary

ASIA GRAND PTE. LTD. is seeking a friendly front desk receptionist to welcome guests, handle bookings, and coordinate seating.

You will manage the reservations system, greet customers on arrival, answer queries, process payments, and ensure high standards of hygiene and SOPs across the front of house. This role requires a courteous, proactive approach and good communication in English. The position involves a 6-day work week with weekend and public holiday shifts, based on site at the restaurant

Responsibilities

• Draw up client bookings for tables and ensure tables are set before arrival.
• Manage the front desk: greet guests, answer calls, and attend to customers.
• Inform guests about table availability and direct them to seating.
• Keep records of guests and track visits.
• Assist customers with queries and resolve issues within capacity.
• Coordinate with staff and management to address complaints promptly.
• Process payments and maintain records of balances.
• Maintain e-reservations across all platforms and ensure SOPs.

Job description

Your main duties are as follows:

• Draw up client bookings for tables and ensure that tables are set before clients' arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and proffer solutions to issues within your capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of payments received and make detailed notes of balance payments
• Communicate with other staff, such as dinners, informing them of clients' bookings, needs and complaints.
• Management of e-reservations across all platforms in the company
• Adhere to hygiene and safety standards
• Adhere to company's standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Working Hours:

6 days work week, including weekend & PH.