F&B Senior Supervisor

Burhill Group Limited (BGL); Milton Keynes; On-site; GBP 32,000 - 52,000; Full time

Job summary

Burhill Group Limited (BGL) is seeking an experienced Wedding/Event Manager to lead the weddings and events team at our private venue in Milton Keynes. You will coordinate with the Wedding Coordinator and Events team to deliver events to the highest standards, manage staff, and drive guest satisfaction.

You will oversee tastings, set-ups, and on-the-day operations, ensuring smooth turnarounds and upselling opportunities while maintaining consistent service quality.

Qualifications

• Experience in managing a team.
• Knowledge of food & beverage service.
• Experience in running functions/events at a private venue.
• Good time management, organisation and prioritisation skills.
• Excellent communication skills.
• Good presentation skills.
• Self-starter and motivator.

Responsibilities

• Manages all aspects of the wedding/event on the day and coordinate to achieve qualitative/quantitative goals and ensure client satisfaction.
• Work closely with the Wedding Coordinator/Events team to ensure events are delivered to the expected standards.
• Deliver menu tastings prior to the event to ensure customer satisfaction throughout pre-wedding service.
• Attend final meetings with the Wedding Coordinator to ensure areas are covered and up to standards.
• Prepare all aspects of the wedding/event set up for smooth turnarounds.
• Run double function nights, manage staff, and oversee food & beverage outlets.
• Process orders through ESP/check order system and serve as appropriate.
• Upsell other items on the menu and assist with stock ordering.
• Maintain inventory controls and support co-workers with training.
• Ensure performance and appearance standards are met and delegate tasks.
• Maintain and develop food & beverage programmes to meet guest expectations and repeat business.
• Collaborate with other departments to ensure efficient operations.
• Monitor local competition and industry trends and report feedback.

Skills

Team management

F&B service knowledge

Time management

Communication skills

Presentation skills

Organisational skills

Tools

ESP order system

Job description

MAIN DUTIES:

Work closely with the Food and Beverage Manager and the Wedding co-ordinators. Responsible for managing co-workers and all activities involved with running the weddings, events and day to day running of the business while maintaining excellence in quality standards and guest relations.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.
• Support each other in everything we do, recognise and develop each individual’s potential.
• Take ownership of their individual actions and have pride in what they do.
• Deliver consistent levels of customer service and ensure expected standards are adhered to in everything we do.
• Look for alternatives to what we do seeking out and exploiting natural resources

RESPONSIBILITIES:

• Manages all aspects of the wedding/event on the day and co-ordinate to achieve qualitative/quantitative goals and ensure client satisfaction.
• To work closely with the Wedding Coordinator/Events team to ensure that events are delivered to the expected standards.
• Take responsibility for delivering menu tastings prior to the event to ensure customer satisfaction throughout all aspects of pre-wedding service.
• To attend final meetings alongside the Wedding Coordinator to make sure all area are covered and will be up to operational standards.
• To take control of preparing all aspects of the wedding/event set up to ensure smooth turnarounds for functions.
• Running double function nights, managing staff members. Managing all food and beverage service outlets, which may include bar, restaurant, kitchen, driving range & refreshments buggy.
• Process orders though ESP/check order system and serve as appropriate.
• Effectively up sell other items on the menu
• Working alongside the F&B management team, Helping with ordering stock.
• Maintains effective inventory and shortage controls
• Supports all Food & Beverage co-workers, including training and developing individuals within the team.
• Ensures that co-workers meet all standards for performance, appearance and service provision, determines assignments and division of responsibilities.
• Maintains existing food & beverage programmes and develops new concepts/strategies that ensure the highest possible quality of food service to meet guest expectations and assure repeat business.
• Ensures that company standards for service and quality are met.
• Works in conjunction with other departments to ensure efficient operations.
• Maintains knowledge of local competition and general industry trends and feedback to management.

Additional Responsibilities

• To implement and support all company initiatives and programmes as requested.

Knowledge and Skill Requirements

• Experience of managing a team.
• Knowledge of food & beverage service.
• Experience in running functions/events at a private venue
• Good time management, organisation and prioritisation skills
• Excellent communication skills
• Good presentation skills
• Self-starter and motivator