F&B Supervisor

Aethos; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Aethos is a collection of luxury lifestyle hotels rooted in authenticity and meaningful guest experiences. The Food & Beverage Supervisor leads the shift, ensuring service excellence, operational flow, and safety across the outlet.

You’ll make on-the-spot decisions and guide the team in line with brand values from opening to handover. In this hands-on role, deliver warm, unhurried service, manage bookings and VIPs, uphold HACCP and licensing standards, and support revenue targets while

Formación

• Previous supervisory or shift-leading experience within a hotel, restaurant, members' club, or premium venue.
• Ability to take charge of a shift and make decisions without a manager.
• Strong leadership and communication skills to guide a team kindly and clearly.
• Working knowledge of food safety, allergens, and UK licensing regulations.

Responsabilidades

• Take charge of the outlet for the shift and manage all opening/closing procedures.
• Provide warm, personalised service and recognise regular guests.
• Coach, train, and buddy new colleagues on standards and systems.
• Ensure food safety, allergen checks, and HACCP compliance daily.
• Support revenue and guest satisfaction targets; assist with stock and wastage control.

Conocimientos

Supervisory experience

Leadership

Communication skills

Food safety knowledge

UK licensing regulations knowledge

Herramientas

Lightspeed POS

Descripción del empleo

ABOUT AETHOS

Aethos is a collection of thoughtfully designed luxury lifestyle hotels rooted in authenticity, creativity, and a strong sense of place. Each property reflects its surroundings through soulful design, curated experiences, and a warm, human approach to service.

We create environments where people feel genuinely welcomed and able to be themselves, places that balance comfort, style, wellbeing, and meaningful connection.

Our culture is values driven and built on authenticity, human connection, and a deep sense of belonging. We champion collaboration, curiosity, wellness, and ownership, creating an environment where guests and team members feel supported, respected, and genuinely cared for. Our people bring warmth, attentiveness, and individuality to everything they do, shaping thoughtful and memorable experiences.

ROLE PURPOSE

The Food & Beverage Supervisor is the shift leader. When they are on duty, they are the person in charge of the outlet, responsible for how the service runs, how the team performs, and how every guest and member is looked after, from the moment the doors open to the moment the shift is properly closed down and handed over.

This is a hands-on floor role. The Supervisor works within the plan set by the Food & Beverage Manager and is expected to make confident decisions in the moment, without waiting for a manager to be present.

KEY RESPONSIBILITIES

Running the Shift

• Take charge of the outlet for the duration of the shift, acting as the senior person present in the absence of a Manager.
• Complete opening and closing procedures accurately, including floats, tills, equipment, temperature and HACCP checks, and the set-up of the space.
• Lead a pre-shift briefing every shift covers and bookings, VIPs and members, menu changes and 86s, allergens, and one standard to focus on.
• Set and manage the floor plan, section allocation, and break rotation, adjusting throughout the shift as covers and pace change.
• Control the flow of service seating pace, table turns, kitchen communication, and timings, so the room feels calm regardless of how busy it is.
• Complete cash-up and end-of-shift reporting accurately, and write a clear handover covering trade, incidents, guest feedback, and anything the next shift needs to know.
• Act as the responsible person on shift for licensing, evacuation, first aid, and incident reporting, including Challenge 25 and the refusals log.

Guest & Member Experience

• Deliver warm, personalised, unhurried service to guests, members, and visitors, and set that tone for the team by example.
• Recognise members and regulars, remember preferences, and brief the team on who is in and what matters to them.
• Handle guest feedback and service recovery in the moment, escalating anything beyond your authority.

Team Leadership

• Coach and support colleagues on the floor in real time, giving specific feedback rather than correction after the fact.
• Train and buddy new colleagues on service standards, product knowledge, systems, and Aethos values, and sign off training records.
• Raise performance, conduct, attendance, or wellbeing concerns promptly with the Food & Beverage Manager.

Standards, Safety & Compliance

• Ensure food and beverage presentation, temperature, and quality meet brand expectations before anything reaches a guest.
• Complete daily HACCP, allergen, and cleaning checks accurately - never signing off a check that has not been done.
• Ensure allergen information given to guests is accurate and the full procedure is followed every time.
• Maintain cleanliness and presentation throughout the shift and report maintenance issues through to resolution.

Commercial Support

• Support the achievement of daily revenue and guest satisfaction targets for the outlet.
• Encourage genuine, knowledge-led recommendations that increase spend per head without a sales script.
• Assist with stock control, ordering, and inventory counts, and control wastage and breakage on shift.

ABOUT YOU

Essential

• Previous supervisory or shift-leading experience within a hotel, restaurant, members' club, or premium café.
• The confidence to take charge of a shift and make decisions without a manager present.
• Strong leadership and communication skills, with the ability to direct a team kindly and clearly.
• Working knowledge of food safety, allergens, and UK licensing regulations.

Desirable

• Experience within lifestyle or luxury hospitality.
• Knowledge of coffee, wine, and beverage service, and hospitality POS systems (Lightspeed preferred).
• Personal Licence, Level 2 Food Safety, or First Aid at Work.

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.