F&B Shift Leader: Elevate Guest Experience

Warner Leisure Hotels; Studley CP; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Gym & leisure facilities free use

60% off onsite food

Pension scheme

Career development & qualifications

28 days annual leave

Cycle to Work Scheme

Discounts across Warner brands

Employee assistance program

Job summary

Warner Hotels is recruiting a Food & Beverage Supervisor for Studley Castle Hotel. The role leads service shifts, coaches a team, and ensures high guest satisfaction while maintaining operational standards across restaurants and bars.

You will work closely with managers to drive service excellence, oversee safety procedures, and manage day-to-day F&B activities, with a focus on guest experiences and upselling opportunities.

Qualifications

• Previous experience in food & beverage or hospitality operations.
• Knowledge of food safety and hygiene standards.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with ability to motivate and guide a team.

Responsibilities

• Act as on-shift leader across the department and oversee operations.
• Serve as main guest contact during shifts and handle queries professionally.
• Ensure health, safety and compliance with regulations and company policies.
• Monitor upselling opportunities and manage cash handling and billing processes.
• Prepare shift handovers and reports for senior leadership.
• Coordinate crisis response and minimise disruption to guests.

Skills

Hospitality leadership

Food safety knowledge

Guest service excellence

Team motivation

Education

Food safety Level 3 certificate (desirable)

Job description

Warner Hotels is recruiting a Food & Beverage Supervisor for Studley Castle Hotel. The role leads service shifts, coaches a team, and ensures high guest satisfaction while maintaining operational standards across restaurants and bars.

You will work closely with managers to drive service excellence, oversee safety procedures, and manage day-to-day F&B activities, with a focus on guest experiences and upselling opportunities.