F&B Service Specialist - Guest Experience & Events

Steyn Group; Bridport; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Private Medical Insurance

Private Dental Insurance

Performance Related Bonus Scheme

Annual Performance Review

Job summary

Louma Country Hotel is seeking a Food & Beverage Service Team Member to deliver warm, attentive service across our restaurant, bars, events and in-room dining, showcasing our estate’s farm-to-fork cuisine and Louma wines. Reporting to the Restaurant Manager, you will act as an ambassador for our brand.

You will contribute to guest experience, maintain high standards, and support events, breakfast, and in-room dining with flexibility and a cheerful, professional approach.

Qualifications

• Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.
• Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.
• Previous food and beverage experience is advantageous; full training will be provided.

Responsibilities

• Greet and seat guests, take accurate orders, and serve food and beverages to high standards.
• Set up, maintain, and clear service areas, stations, and bars; ensure cleanliness and presentation.
• Anticipate guest needs and handle feedback professionally; elevate complaints to management.
• Serve alcohol responsibly and adhere to food safety, hygiene, and allergen protocols; follow Health & Safety SOPs.

Skills

Flexibility

Presentable, cheerful, polite

Teamwork

Calm under pressure

Guest-focused service

Education

Level 2 Food Safety certification

Allergen awareness training

WSET Level 1 or 2

First Aid at Work

Tools

POS handling

Barista experience

Job description

Louma Country Hotel is seeking a Food & Beverage Service Team Member to deliver warm, attentive service across our restaurant, bars, events and in-room dining, showcasing our estate’s farm-to-fork cuisine and Louma wines. Reporting to the Restaurant Manager, you will act as an ambassador for our brand.

You will contribute to guest experience, maintain high standards, and support events, breakfast, and in-room dining with flexibility and a cheerful, professional approach.