F & B Service

Steyn Group; Bridport; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Private Medical Insurance

Private Dental Insurance

Performance Related Bonus Scheme

Annual Performance Review

Job summary

Louma Country Hotel is seeking a Food & Beverage Service Team Member to deliver warm, attentive service across our restaurant, bars, events and in-room dining, showcasing our estate’s farm-to-fork cuisine and Louma wines. Reporting to the Restaurant Manager, you will act as an ambassador for our brand.

You will contribute to guest experience, maintain high standards, and support events, breakfast, and in-room dining with flexibility and a cheerful, professional approach.

Qualifications

• Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.
• Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.
• Previous food and beverage experience is advantageous; full training will be provided.

Responsibilities

• Greet and seat guests, take accurate orders, and serve food and beverages to high standards.
• Set up, maintain, and clear service areas, stations, and bars; ensure cleanliness and presentation.
• Anticipate guest needs and handle feedback professionally; elevate complaints to management.
• Serve alcohol responsibly and adhere to food safety, hygiene, and allergen protocols; follow Health & Safety SOPs.

Skills

Flexibility

Presentable, cheerful, polite

Teamwork

Calm under pressure

Guest-focused service

Education

Level 2 Food Safety certification

Allergen awareness training

WSET Level 1 or 2

First Aid at Work

Tools

POS handling

Barista experience

Job description

Food & Beverage Service Team Member

Overview:

As a Food & Beverage Service team member at Louma Country Hotel, you will deliver warm, attentive, and knowledgeable service across our restaurant, bars, events, and in-room dining. You will play a key role in showcasing our estate’s farm-to-fork cuisine and Louma wines, ensuring each guest enjoys a memorable experience. Reporting directly to the Restaurant Manager, you will act as an ambassador for our brand.

Key Responsibilities

1. Service

• Greet and seat guests, take accurate orders, and serve food and beverages according to Louma’s high standards.

• Thoroughly understand and describe menu items, ingredients, allergens, and Louma wines to guests.

• Upsell menu items, drinks, wines, and experiences in a genuine and guest-focused manner.

• Accurately process payments via the POS system, following all financial procedures.

• Support service for events, private dining, breakfast, and in-room dining as scheduled.

2. Standards & Set-up

• Set up, maintain, and clear service areas, stations, and bars before, during, and after service.

• Maintain cleanliness and presentation standards in all guest areas.

• Follow SOPs for service, cleaning, and stock management; report low stock or maintenance issues.

• Maintain clear and timely communication with the kitchen regarding orders, timings, and special requests.

3. Guest Experience

• Anticipate guest needs and consistently go the extra mile to enhance their experience.

• Handle guest feedback in a professional manner, and promptly elevate complaints to management.

4. Licensing, Food Safety & Health & Safety

• Serve alcohol responsibly and verify age in line with licensing regulations.

• Strictly adhere to food safety, hygiene, and allergen protocols.

• Take responsibility as a Competent Person in line with Health & Safety Policy, following all SOPs and risk assessments.

• Be familiar with and follow all fire, evacuation, and emergency procedures.

5. Training & Qualifications

• Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.

• Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.

• Previous food and beverage experience is advantageous; full training will be provided.

6. Other Requirements

• Flexibility with working hours, including evenings, weekends, bank holidays, and peak periods.

• Consistently presentable, cheerful, and polite, with good personal hygiene and a clean uniform.

• Remain calm under pressure, contribute positively to the team, and build respectful relationships.

• Represent the Louma Country Hotel ethos in all guest, team, partner, and third-party interactions.

• Perform any other reasonable duties requested by the Restaurant Manager or F&B Service Manager.

Company Benefits

• Enhanced Pension Scheme

• Private Medical Insurance

• Private Dental Insurance

• Performance Related Bonus Scheme

• Annual Performance Review