F&B Service Lead: Guest Experience

Eclipse Hotels Group; West of England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hotel room discount

Health plan

Life insurance

Employee assistance

Discounts on high street

Complimentary meals on duty

Service charge share

Training & development

Job summary

Eclipse Hotels Group at Holiday Inn Bristol Airport is seeking a Food & Beverage Service Supervisor to lead service across the Restaurant, Bar, Room Service and Meetings & Events.

You will welcome guests, present dishes, answer questions about ingredients and allergens, supervise team members, manage duties on shift, and uphold high standards of hospitality and safety to ensure a memorable guest experience.

Qualifications

• Experience in a similar F&B supervisory role.
• Strong customer service skills and communication.
• Knowledge of local food safety laws and allergen handling.
• Ability to lead and motivate a team and manage shifts.

Responsibilities

• Create a warm welcome for guests and set the tone of the guest experience.
• Present and describe meals; answer questions about ingredients and allergens.
• Prepare and serve drinks to high standards; accommodate guest requirements.
• Supervise and allocate duties to F&B team during shifts.
• Act as Restaurant Host during busy periods and assist with duty management.
• Support stock taking and ordering; assist with daily tasks as needed.

Skills

Food & Beverage supervision

Customer service excellence

Knowledge of food safety

Team leadership

Flexible schedule

Job description

Eclipse Hotels Group at Holiday Inn Bristol Airport is seeking a Food & Beverage Service Supervisor to lead service across the Restaurant, Bar, Room Service and Meetings & Events.

You will welcome guests, present dishes, answer questions about ingredients and allergens, supervise team members, manage duties on shift, and uphold high standards of hospitality and safety to ensure a memorable guest experience.