F&B Server

Peoplebank; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Groceries, fashion, travel, utilities,

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Active living resources

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team rewards & recognition

Free meals on duty

Job summary

LGH Hotels Management, with St Martins Lane in Covent Garden, seeks a passionate Food & Beverage Server to deliver warm, personalised service from arrival to departure. You’ll take orders confidently, recommend menus, and work with kitchen and bar teams to ensure seamless service.

The role focuses on creating memorable interactions, maintaining presentation, and contributing to a welcoming atmosphere for guests.

Qualifications

• A warm, friendly, and engaging personality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and presentation standards.
• The ability to multitask in a fast-paced environment.
• A proactive and positive attitude with a willingness to learn.
• Previous hospitality experience is beneficial but not essential.

Responsibilities

• Providing warm, attentive, and personalised service from arrival to departure.
• Taking food and beverage orders confidently and accurately.
• Serving food and drinks with professionalism, care, and attention to detail.
• Sharing menu recommendations, daily specials, and pairing suggestions to enhance the guest experience.
• Anticipating guest needs and responding promptly to requests.
• Building genuine rapport with guests and creating memorable interactions.
• Maintaining immaculate presentation of tables, service stations, and dining areas.
• Working collaboratively with kitchen, bar, and restaurant teams to deliver seamless service.
• Resolving guest queries and feedback positively, professionally, and with empathy.
• Contributing to a welcoming and vibrant atmosphere where guests can relax, connect, and enjoy themselves.
• Enjoy employee discounts on bedroom rates across the LGH hotel portfolio.

Skills

Warm personality

Excellent communication

Attention to detail

Multitasking

Proactive attitude

Job description

At our luxury lifestyle hotel, every meal tells a story, every drink marks an occasion, and every guest deserves an experience that feels personal, memorable, and genuinely special.

We're looking for a passionate and people-focused Food & Beverage Server who loves creating connections, delivering exceptional service, and helping guests feel welcome from the moment they arrive until their final farewell.

More than simply serving food and drinks, you'll play an important role in creating the atmosphere, energy, and sense of belonging that turns a meal into a lasting memory.

What You'll Be Doing

• Providing warm, attentive, and personalised service from arrival to departure.
• Taking food and beverage orders confidently and accurately.
• Serving food and drinks with professionalism, care, and attention to detail.
• Sharing menu recommendations, daily specials, and pairing suggestions to enhance the guest experience.
• Anticipating guest needs and responding promptly to requests.
• Building genuine rapport with guests and creating memorable interactions.
• Maintaining immaculate presentation of tables, service stations, and dining areas.
• Working collaboratively with kitchen, bar, and restaurant teams to deliver seamless service.
• Resolving guest queries and feedback positively, professionally, and with empathy.
• Contributing to a welcoming and vibrant atmosphere where guests can relax, connect, and enjoy themselves.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

What You’ll Bring

• A warm, friendly, and engaging personality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and presentation standards.
• The ability to multitask in a fast-paced environment.
• A proactive and positive attitude with a willingness to learn.
• Previous hospitality experience is beneficial but not essential.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.