F&B Server

LGH Hotels Management Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Shopping discounts across various durо

Eye care

Free legal & money advice

Counseling sessions

Wellbeing support and fitness videos

Job summary

LGH Hotels Management is seeking a passionate Food & Beverage Server for our luxury St Martins Lane by Morgans Original property in Covent Garden, London. Delivering personalised service, you’ll help guests feel welcome from arrival to farewell, contributing to memorable experiences.

Join a vibrant team focused on creating an atmosphere where guests relax, connect, and enjoy exceptional hospitality in a fast-paced luxury setting.

Qualifications

• Experience in hospitality and guest-facing roles.
• Strong communications skills and friendly demeanour.
• Ability to maintain high presentation standards in a fast-paced environment.

Responsibilities

• Provide warm, attentive, and personalised service from arrival to departure.
• Take food and beverage orders confidently and accurately.
• Serve food and drinks with professionalism and care.
• Recommend menu items and pairings to guests.
• Anticipate guest needs and respond promptly to requests.
• Maintain immaculate presentation of tables and dining areas.
• Collaborate with kitchen, bar, and restaurant teams to ensure seamless service.
• Address guest queries and feedback professionally and empathetically.

Skills

Warm service

Communication

Hospitality experience

Multitasking

Presentable

Job description

Create Moments That Guests Remember

At our luxury lifestyle hotel, every meal tells a story, every drink marks an occasion, and every guest deserves an experience that feels personal, memorable, and genuinely special.

St Martins Lane by Morgans Original

Create Moments That Guests Remember

At our luxury lifestyle hotel, every meal tells a story, every drink marks an occasion, and every guest deserves an experience that feels personal, memorable, and genuinely special.

We're looking for a passionate and people-focused Food & Beverage Server who loves creating connections, delivering exceptional service, and helping guests feel welcome from the moment they arrive until their final farewell.

More than simply serving food and drinks, you'll play an important role in creating the atmosphere, energy, and sense of belonging that turns a meal into a lasting memory.

What You'll Be Doing

• Providing warm, attentive, and personalised service from arrival to departure.


• Taking food and beverage orders confidently and accurately.


• Serving food and drinks with professionalism, care, and attention to detail.


• Sharing menu recommendations, daily specials, and pairing suggestions to enhance the guest experience.


• Anticipating guest needs and responding promptly to requests.


• Building genuine rapport with guests and creating memorable interactions.


• Maintaining immaculate presentation of tables, service stations, and dining areas.


• Working collaboratively with kitchen, bar, and restaurant teams to deliver seamless service.


• Resolving guest queries and feedback positively, professionally, and with empathy.


• Contributing to a welcoming and vibrant atmosphere where guests can relax, connect, and enjoy themselves.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Hospital & death benefit plans


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises


• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty

What You'll Bring

• A warm, friendly, and engaging personality.


• Excellent communication and interpersonal skills.


• A passion for delivering exceptional guest experiences.


• Strong attention to detail and presentation standards.


• The ability to multitask in a fast-paced environment.


• A proactive and positive attitude with a willingness to learn.


• Previous hospitality experience is beneficial but not essential.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.