F&B Assistant

Elmbank Hotel; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel stays

Meals on duty

Employee assistance programme

Health care cash plan

Job summary

Cairn Group is seeking friendly, customer-focused individuals to join the Restaurant team at Elmbank York, Tapestry Collection by Hilton. You’ll welcome guests, take orders and deliver outstanding service in a fast-paced hospitality environment.

Whether starting your career or building on experience, you’ll be supported with training and development opportunities as part of a team that values warm hospitality, teamwork and pride in high standards across every service.

Qualifications

• Welcoming guests with a friendly, professional demeanor.
• Provide attentive service in a fast-paced setting.
• Showcase warmth and confidence in guest interactions.
• Contribute to a welcoming atmosphere that encourages return visits.
• Maintain high standards of service across shifts.
• Be eager to learn and develop hospitality skills.

Responsibilities

• Deliver warm hospitality to guests in dining and service areas.
• Support team to ensure smooth front-of-house operations.
• Maintain cleanliness and presentation across outlets.
• Assist in opening and closing procedures.
• Engage with guests to create memorable experiences.

Skills

Warm hospitality

Customer service

Communication

Teamwork

Job description

Location: Elmbank York, Tapestry Collection by Hilton

Department: Restaurant

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Create memorable experiences by delivering warm, genuine hospitality.

• Bring energy and personality to every guest interaction.

• Be part of a team that works together to deliver exceptional service.

• Help create a welcoming atmosphere where guests want to return.

• Take pride in maintaining outstanding standards across every service.

• Learn, grow and build your hospitality and personal skills every day.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Love making people feel welcome.

• Enjoy working in a fast-paced, people-focused environment.

• Add to our team, bringing a positive attitude and a willingness to learn.

• Take pride in delivering great service and working as part of a team.

• Communicate with confidence, warmth and professionalism.

• Want to develop their skills and build a rewarding career in hospitality.

No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Incentives and Service Charge (site specific)

• Discounted stays across our hotels and venues

• Food, beverage, spa and leisure discounts

• Access to retail, entertainment and lifestyle discounts

• Leadership and career development programmes

• Long service awards recognising your commitment and contribution

• Refer-a-friend scheme

• Employee Assistance Programme offering confidential support whenever you need it

• Health Care Cash Plan

• Meals on duty

• Wellbeing resources and support

• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About Elmbank York, Tapestry Collection by Hilton

Elmbank York, Tapestry Collection by Hilton is a unique boutique hotel set within a historic 19th-century mansion and home to one of the UK’s finest and most complete Art Nouveau collections. Original interiors by renowned designer George Walton give the hotel its distinctive character, alongside individually styled bedrooms, Leetham’s Brasserie, the Peacock Bar and three event spaces hosting meetings, weddings and private celebrations.

Join us and help create exceptional experiences every day.