F&B Operations Leader: Guest Experience & Profit

Accor; Hawkwell; On-site; GBP 36,000 - 56,000; Full time

Job summary

Accor is hiring a Food & Beverage Manager to lead restaurant, bar, room service and conferencing operations in a busy hotel environment. You will oversee service delivery, uphold brand standards, and coordinate cross-departmental activities to meet guest expectations.

The role requires strong leadership, staff development, and a proactive approach to cost control, quality, and safety. You will drive performance through training, planning and clear communication while ensuring excellent guest

Qualifications

• Service focused personality essential.
• Proven ability to build and maintain relationships with stakeholders.
• Strong communication and networking skills.
• Ability to lead by example and foster a high-performance team.

Responsibilities

• Attend and actively participate in weekly Head of Department meetings.
• Manage the service of food and beverage within the restaurant, bar, room service and conferencing.
• Ensure cleanliness and maintenance of outlets and equipment.
• Coordinate between departments to prepare for conferences and events.
• Recruit and induct staff and manage performance and training.

Skills

Leadership

Staff management

Customer service

Job description

Accor is hiring a Food & Beverage Manager to lead restaurant, bar, room service and conferencing operations in a busy hotel environment. You will oversee service delivery, uphold brand standards, and coordinate cross-departmental activities to meet guest expectations.

The role requires strong leadership, staff development, and a proactive approach to cost control, quality, and safety. You will drive performance through training, planning and clear communication while ensuring excellent guest