F&B Operations Leader — Elevate Revenue & Service

Village Hotels; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 78,000; Full time

Benefits offered by this job

Health & Wellness Membership

Mental health days

Employee Assistance Programme

Discounted stays from £35

50% off Pub & Grill

30% off Starbucks

Wagestream salary drawdown

High Street discounts

Electric car scheme

Birthday day off

Job summary

Village Hotels is seeking an experienced Food & Beverage Operations Manager to lead all hotel point-of-sale operations. You will drive revenue and protect gross profit across F&B, coach Heads of Department, and ensure brand standards during high-volume restaurant services and large events.

You will own the local market, design quarterly sales plans, manage local marketing ROI, and uphold stringent Food Safety and Health & Safety audits.

Responsibilities

• The Commercial Engine: Driving revenue and protecting the Gross Profit across all F&B departments. You will review wage costs using Fourth, ensure stock par levels are precise, and guarantee Venpower is used accurately for weekly counts.
• The Leadership & Culture: Managing your managers. You will navigate egos and break down defensive silos between the pub and events teams, coaching your HODs to perform and replacing recruitment guesswork with quantifiable application velocity metrics to build a resilient team.
• The Strategy & Outreach: Owning the local market. You will define a quarter-by-quarter sales plan, ensure local marketing events are costed for maximum return on investment, and push to dominate local TripAdvisor rankings.
• The Standards: Creating an intensity around excellence. You will mandate branded pre-shift briefings, drive product knowledge, and ensure rigorous Food Safety and Health & Safety audits are consistently smashed.

Job description

Village Hotels is seeking an experienced Food & Beverage Operations Manager to lead all hotel point-of-sale operations. You will drive revenue and protect gross profit across F&B, coach Heads of Department, and ensure brand standards during high-volume restaurant services and large events.

You will own the local market, design quarterly sales plans, manage local marketing ROI, and uphold stringent Food Safety and Health & Safety audits.