F & B Host

Grosvenor Casinos Limited; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player seeks a passionate F&B Host to create memorable experiences for guests. In this engaging role, you will greet and entertain customers, ensuring they feel welcomed and valued. Your enthusiasm for exceptional service will shine as you provide food and beverage service, all while fostering a fun and lively atmosphere. The ideal candidate will possess a positive attitude, strong communication skills, and a commitment to delivering an unrivaled customer experience. If you thrive in a dynamic environment and love making people happy, this opportunity is perfect for you!

Qualifications

• Experience in hospitality roles with a focus on customer satisfaction.
• Ability to work flexible shifts, including weekends and late nights.

Responsibilities

• Greet and entertain customers, ensuring a welcoming atmosphere.
• Provide prompt and friendly service of food and beverages.

Skills

Customer Service

Communication Skills

Positive Attitude

Flexibility

Job description

Job Description

Grosvenor Casino, Sundeland SR1 1TP

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Must be fully flexible, able to work late nights, and weekends.