Customer Host (Seasonal)

Welcome Break; Newcastle upon Tyne; On-site; Part time

Job summary

Join a leading motorway service operator as a Customer Host at Welcome Break. This part-time, seasonal role involves assisting customers, providing feedback, and enhancing their experience. Enjoy competitive pay, meal discounts, and career growth opportunities.

Benefits

£1 on-shift meals

50% off food for family and friends

Career development programmes

Qualifications

• Confidence and passion for customer service.
• Full training provided.

Responsibilities

• Support customers in navigating the site.
• Seek customer feedback and improve experiences.

Skills

Customer Service

Communication

Job description

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Keele, Newcastle-Under-Lyme, S, United Kingdom, ST5 5HG

Job ID: 125521

Team: Facilities (TMFC)

Job Type: Seasonal

Are you ready to join our world class team at Welcome Break - Keele - ST5 5HG (Three Mile Lane) ? Look no further! As one of the UK’s leading motorway service operators, we’re always on the hunt for service superstars.

As a customer host at Welcome Break, no two days are the same. Your role will be to support customers to navigate the site, utilise the kiosks in our catering brands, seek customer feedback and be pro-active in looking for opportunities to improve the customer experience.

This role is part-time and seasonal contract until September 2025 (this is a new role and may be made permanent).

Contracted hours are between 12-16 hours with the following shifts on a rotational basis:

Friday 12-4pm

Friday 5-9pm

Saturday 11-3pm

Sunday 11-3pm

Sunday 5-9pm

What’s in it for you?

As well as a competitive pay of up to £12.37 per hour, you’ll enjoy:

• £1 on-shift meals from any of the food brands on your site, including Starbucks, Subway, Burger King, and many more!
• 50% off any of our food brands in any of our sites for you and your family and friends, when you’re not working.
• Grow with us – explore career opportunities from customer service to management with our development programmes and apprenticeships.

What makes a world class customer host?
Our team members are the face of Welcome Break. You’ll offer a warm welcome to every customer that walks through our doors and ensure they have the best experience possible.

You'll need buckets of confidence and a passion to make a real difference to our customers - full training will be provided.

Who are we?

We are baristas and cooks, managers and leaders. We are friends and colleagues, newbies and veterans. We share the same goals, we are one big team. We are Welcome Break.

To find out more and apply, visit our career site now.