F & B Host

Grosvenor Casinos Limited; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a passionate F&B Host to join their vibrant team. In this role, you will be the face of the business, creating memorable experiences for guests through exceptional service and a friendly demeanor. Your ability to engage with customers and provide a welcoming atmosphere will be key to exceeding their expectations. If you thrive in a dynamic environment and enjoy working flexible shifts, this opportunity offers a chance to shine in the hospitality sector.

Qualifications

• Experience in a hospitality role with a positive attitude.
• Strong communication skills and a passion for customer experience.

Responsibilities

• Greet and entertain customers, ensuring a welcoming atmosphere.
• Provide efficient service of food and beverages while meeting targets.

Skills

Customer Service

Communication Skills

Flexibility

Team Collaboration

Job description

Job Description

Grosvenor Casino, Salford M5 4SW

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Must be flexible with your availability, and happy to work various shifts including nights and weekends.