F & B Host

Grosvenor Casino; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking casino, where you can be the face of the business as an F&B Host. This role is all about creating memorable experiences for guests through exceptional service and a welcoming atmosphere. Join a team that values customer obsession and collaboration, and be part of a journey towards growth and community engagement. If you have a passion for hospitality and enjoy working in a dynamic environment, this position offers the chance to shine and make a real impact.

Qualifications

• Positive attitude and a fanatical approach to customer experience.
• Strong communication skills and ability to collaborate.

Responsibilities

• Greet and entertain customers, ensuring they feel welcomed.
• Provide friendly and efficient food and beverage service.

Skills

Customer Service

Communication Skills

Flexibility

Team Collaboration

Education

Experience in Hospitality

Job description

Join to apply for the F & B Host role at Grosvenor Casino

Company Description

We are Grosvenor Casinos and we are on a journey to become the UK’s most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drinks, and entertainment.

We are on an exciting journey of growth, and it’s the ideal time to join us.

Job Description

Grosvenor Casino, Salford M5 4SW

As an F&B Host, you will be the face of our business, greeting and entertaining our customers in a manner that makes them feel welcomed and cared for. Your passion for people will be applied to create a memorable and entertaining experience. You will be a host in the true sense, working hard to create a fun and engaging atmosphere that exceeds our guests' expectations.

You will:

1. Be customer obsessed and ensure all customers have an amazing experience, encouraging them to return.
2. Be familiar with current promotions and products to help customers make the most of their visit.
3. Proactively offer friendly, efficient, and prompt food and beverage service, delivering only products you are proud of.
4. Be aware of daily/weekly targets and contribute positively towards them.
5. Display a friendly and enthusiastic manner, responding positively to all customer requests politely and efficiently.
6. Replenish stocks to ensure products are always accessible to customers.

Qualifications

1. Positive attitude
2. Experience in a hospitality role
3. Fanatical about delivering unrivaled customer experience
4. Ability to collaborate with the wider business
5. Strong communication skills
6. Comfortable with change and embracing new ways of working
7. Flexibility to work shifts at any time, including weekends and bank holidays

Additional Information

Must be flexible with availability and willing to work various shifts, including nights and weekends.