F&B Director: Lead Guest Experience & Growth

Leonardo Hotels; Southampton; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Royal Hotel Southampton Grand Harbour is seeking an experienced Food & Beverage Director to steer the department, drive guest service excellence and align with Leonardo Hotels’ standards. You’ll lead on-floor presence, set KPIs, and shape the daily operations to deliver memorable moments for guests.

You’ll manage rotas, identify training opportunities, run regular team meetings, and partner with other hotel departments to ensure a seamless guest journey.

Responsibilities

• Lead by example and maintain a visible floor presence.
• Ensure KPIs are set and support the team in achieving them.
• Lead regular team meetings and run efficient rota planning in advance.
• Identify training opportunities to develop the team and future leaders.

Job description

Leonardo Royal Hotel Southampton Grand Harbour is seeking an experienced Food & Beverage Director to steer the department, drive guest service excellence and align with Leonardo Hotels’ standards. You’ll lead on-floor presence, set KPIs, and shape the daily operations to deliver memorable moments for guests.

You’ll manage rotas, identify training opportunities, run regular team meetings, and partner with other hotel departments to ensure a seamless guest journey.